Clinic Services Rep - Specialty Care

Barnes–Jewish Hospital Specialty Care Clinic has an opportunity for a Clinic Services Rep.

In this role, you will provide great customer service to  patients via phone and in person to  schedule/reschedule appointments. This position requires great customer service skills.  If you enjoy helping others, this may be the opportunity for you. Come thrive with BJC HealthCare!

Schedule:

• Monday – Friday
• Shift will be between 7:30a–5p
• 40 hours a week
• No weekends or holidays

Barnes–Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes–Jewish Hospital's staff is composed of full–time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes–Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Surgical Specialty Clinic consists of a total of 13 clinics – Ortho Spine, Ortho Trauma, Ortho Recon, Ortho Foot and Ankle, Ortho Hand, Plastic Hand, Plastic Recon, General Surgery, Urology, Neurosurgery, ENT–Head and neck, ENT plastics, and Otology. The clinic runs 1/2 day to whole day clinics Monday thru Friday from 0800–1700. We are closed on weekends and major holidays. The staff consists of RNs, Clerical, and the Resident Physicians who rotate through our clinic for their outpatient educational experience. The clinic sees about 13,000 patients a year. We treat a range a medical problems from fractures, minor excisions, evaluations for surgery, etc.

Role Purpose

Provides clerical support in an ambulatory patient care setting encompassing hospital mission, vision and values.

Responsibilities

• Coordinates patient referral procedure by management of work queues, in baskets and faxes, as well as initiates the pre–authorization process. Runs eligibility in software to confirm insurance coverage.
• Provides clerical support including, but not limited to, scanning documents, preparing charts, managing e–correspondence and general inquiries.
• Schedules and coordinates patient appointments with the department and other areas (radiology, procedure area, other testing) at the time of check out.
• Effectively interacts and communicates with patients and families to assist them and direct them to access available resources such as financial assistance, social work, and more.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well–being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer