Clinical Clerk II (Bilingual)

• Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.

• Conduct data searches and generate reports according to established schedule and procedures.

• Print and mail letters and information packets to patients.

• Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by the patients provider, Care Coordinator or Care Manager.

• Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.

• Call in Pharmacy Refills as assigned.

• Retrieve lab results from RMS and enter into department based computer tracking systems.

• Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.

• Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator or Case Manager.

• Generate statistical reports as requested by department administrator.

• Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.

• Order charts from Medical Records as needed or requested by Provider.
• Performs other duties as required.

• Medical Terminology or equivalent experience required.

• Good oral and written communication skills.

• Experience with PC and/or MAC compatible computer required.

• Experience with OPAS, KPDS, LMS and REMls required.

• Multi-line telephone experience required.

• N/A

• N/A

• Bilingual (English/Spanish) Level I required.

• Experience with Internal Medicine computer patient management programs preferred.

Notes:

• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.

• Scheduled work hours per week will be 20-32.