Clinical Specialist

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

What you will be doing:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Consistently drive customer and patient satisfaction
• Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
• Assist and support workshop and in service
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
• Attend and support routine primary surgical procedures.
• Confidently identify and troubleshoot product-related problems and/or issues related to a customer's application of a product.
• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
• Provide comprehensive product training to colleagues and customers in both one-on-one and in-service settings under the direction of a manager or sales representative.
• Help drive sales initiatives by assisting with technology upgrades.
• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

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• Diploma in Nursing, or Health Science related fields
• Certified nurse in Singapore Nursing Board will be a huge advantage.
• Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.
• Keen learner with positive attitude.
• Able to work comfortably in operating theatres .
• Able to work independently in stressful environment and calmly under pressure.
• Ability to provide accurate, timely and effective customer service.
• Fundamental Computer Skills.
• Strong team player with the ability to work harmoniously with a diverse workforce.