CloudOps Engineer

Protera Technologies is looking to recruit English speaking technology professionals for its 24 x 7 x 365 service center operation.

Ιnfo Role: CloudOps Engineer Location: Athens

About the Protera:

Protera Technologies ( is an SAP Certified, Global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s. We have been the SAP on cloud pioneer ever since running the world's first SAP production instance on public cloud. Today, we run thousands of instances of SAP+ and related IT applications on Microsoft Azure and Amazon Web Services (AWS). Protera designs and deploys scalable architectures built using world-class infrastructure.

Our Culture

At Protera, we constantly strive to maintain an environment of authenticity where every individual feels welcome, no matter their personal or professional backgrounds. We prioritize a culture rooted in collaboration, growth, and mobility. We look for people that value meaningful and impactful interactions with their personal and professional communities. We believe that great teammates have a curiosity to learn, grow, support, and to make one another better. We’re a fun group, finding various ways of celebration that has contributed to our 25 years of success in cloud technology management.

A cloud operation engineer ensures the smooth functioning of cloud environments by managing tasks including incident response, monitoring and optimizing cloud-based environments and configuration management. They work with various technologies, such as storage, network equipment, servers and other hardware components. A part of their job involves creating and monitoring the system's dashboard and reviewing system logs and critical events.

• Plan, schedule, and execute operating system patching across cloud infrastructure. Ensure timely application of patches to mitigate security vulnerabilities.

• Continuously monitor systems for compliance with patch management policies. Generate reports on patch status, compliance, and any issues encountered during the patching process.

• Diagnose and resolve issues related to patch deployment and system performance post-patching. Work closely with support and development teams to address any disruptions caused by patches
• Collaborate with peers and prepare routine operational metric reporting of key process indicators
• Collaborate with peers on Automation Continuous Improvement (what can we automate next?)
• Maintain comprehensive documentation of patching processes, schedules, and compliance reports. Ensure documentation is up-to-date and accessible for audit purposes.
• Continuously improve the patch management process to enhance efficiency and reduce downtime. Review system performance and efficiency; conduct bottleneck evaluation to identify performance issues and make data-driven recommendations for improvement 
• Perform activities related to install, configuration, and management of traditional and cloud patching as it relates to Tanium, Azure, AWS, GCP, and VMware Platforms
• Interact with company personnel at all levels and across all business units to capture business drivers; strong customer / client focus, with the ability to manage expectations appropriately, to provide a superior experience and build long-term relationships 
• Collaborate with the team and stake holders to provide and acquire information and to build consensus regarding project direction 

• 3-5 years of relevant work experience
• Strong knowledge of operating systems (Linux, Windows) and their patching mechanisms.
• Professional experience as a Security Engineer, Infrastructure Engineer or Network Engineer; familiarity with at least one other discipline, and interest in growing in the remaining disciplines
• Experience administrating, monitoring and patching a broad array of Windows/Mac/Linux endpoints including third party software, configurations and troubleshooting.
• Administrative experience with AWS, Azure and/or GCP – specifically server/instance lifecycle (build, manage, patch, tune, decom)
• Basic Network troubleshooting skills (subnetting, routing, DHCP, firewall rules)
• Experience with scripting languages (e.g., Python, Bash, PowerShell).
• Experience working as part of a collaborative, cross-functional, modern engineering team.
• Hands-on and management experience specific endpoint security and patching tools
• Experience with physical/virtual infrastructure, network, or security troubleshooting and remediation.
• Experience installing, patching and upgrading applications and performing system maintenance.
• Experience on delivering a service and providing recommendations on Strategy and process design for continuous enhancement and deliverability.
• Experience with ITIL best practices with Incident, Problem, Release, and Change Management within ServiceNow or other ITSM systems.

Preferred Qualifications

• Hands-on and management experience specific endpoint security tools: Tanium

• Familiarity with debuggers, runtime analysis, library systems, compiled programming, and software update tools.
• Prior engineering experience in endpoint security solutions to include and not limited to (EDR)Endpoint Detection & Response, File Integrity Monitoring, Device Management, Vulnerability Management etc.
• Experience with automation tools (e.g., Ansible, Puppet, Chef). Experience supporting a 24x7 production environment.
• SUSE Certified Administrator
• Red Hat Certified System Administrator
• Azure Administrator Associate
• GCP Associate Cloud Engineer
• AWS SysOps Administrator or Solutions Architect Associate
• Tanium Certified Operator

• Competitive wages and stability
• Private health insurance
• Employee appreciation programs
• International and multicultural environment
• Welcoming and friendly work environment within young team
• Offices next to metro station
• Continuous training and opportunity for career development using cutting edge Cloud Technology & Certifications