Commercial Roofing Service Coordinator

Commercial Roofing Service Coordinator This position is based inLewisville, TX. Who is Range Roofing? At Range Roofing, we are passionate about delivering extraordinary experiences to our clients in the commercial real estate industry. We specialize in providing comprehensive roofing solutions to large commercial properties nationwide. Our commitment to clear communication, rapid response times, and quality workmanship sets us apart from the competition. We are proud of our strong company culture, which is rooted in our core values (see below). We don’t just offer commercial roofing services—we build long-term strategic partnerships based on trust and professionalism. Range Roofing is the place for you if you want to be part of a team that values integrity, personal growth, and delivering exceptional results. Position Summary As a Commercial Roofing Service Coordinator, you’ll ensure our service operations run smoothly by scheduling technicians, managing work orders, handling documentation, and supporting client communication. You’ll work closely with our Service Manager, technicians, vendors, and clients to keep jobs on track and deliver a seamless experience. This is a fast-paced, office-based role where accuracy, organization, and clear communication are key. You’ll manage systems like Centerpoint Connect and client portals, ensure records and documents are complete, and help keep billing and compliance on point. What Success Looks Like in This Role • Every service call is scheduled efficiently, with no missed or delayed work orders, keeping technicians productive and clients satisfied. • Client communication is proactive and timely — customers feel informed, supported, and confident in our service. • All documentation — permits, warranties, COIs, safety records — is accurate, complete, and submitted on time, preventing compliance issues or project delays. • Billing is accurate and prompt, with no unbilled work slipping through the cracks. Job costing is reliable, supporting sound financial tracking. • Centerpoint Connect and client portals are managed with precision — profiles are complete, work orders are updated, and service records are easily accessible. • Your Service Manager and technicians feel supported and trust that nothing will fall through the cracks on your watch. • You stay calm, focused, and solutions-oriented, even when juggling multiple urgent requests or shifting priorities. Key Responsibilities Scheduling & Work Order Management: • Schedule service technicians efficiently, ensuring zero missed service calls and optimal use of resources. • Monitor daily work orders and technician time in/out to track productivity and job progress. • Coordinate annual inspections, warranty inspections, and equipment rentals as needed. • Communicate with customers, production teams, service managers, and field technicians to ensure smooth scheduling and execution. Client Communication & Service Requests: • Serve as the primary point of contact for client service requests through email, client portals (e.g., Service Channel, NetVendor, VendorCafé, Corrigo), and Centerpoint Connect. • Monitor and respond promptly to incoming service, bid, and inspection requests. • Build and maintain detailed client profiles in Centerpoint Connect, ensuring all required documents are up-to-date. • Follow up on open work orders that haven’t been approved to ensure timely resolution. Documentation, Compliance & Safety: • Manage and maintain safety documentation, ensuring compliance with company and industry standards. • Keep safety equipment records current and accurate. • Submit and manage city permits and warranty documentation as required. • Prepare and send pre-construction documents and Certificates of Insurance (COIs) to general contractors. Billing, Invoicing & Proposal Support: • Invoice completed work accurately and ensure timely client payment. • Monitor and track job costing for accurate financial reporting. • Assist with generating proposals for new work and change orders. • Ensure no unbilled work by tracking all service activities in Centerpoint Connect. Required Qualifications Experience: • Minimum2 yearsof experience in a service coordinator, project administrator, or similar administrative role in commercial roofing, construction, or a related industry. • Hands-on experience with project management or CRM software (e.g., Centerpoint Connect, FCS Roofing Software, or comparable systems). • Proven ability to manage scheduling, work orders, and documentation in a fast-paced service or construction environment. • Experience communicating directly with clients, vendors, and field teams, handling service requests and coordinating work. • Familiarity with invoicing, permits, COIs, and safety documentation in a construction or service operations setting. Education: • High School Diploma or GED Skills: • Project Coordination:Ability to schedule service technicians, manage work orders, and keep jobs moving without delays. • Organization:Maintain accurate records for permits, warranties, safety documents, COIs, and client profiles. • Time Management:Prioritize tasks effectively and handle multiple service requests and deadlines in a fast-paced environment. • Communication:Clear, professional communication with clients, vendors, technicians, and internal teams. • Technical Proficiency:Skilled in Centerpoint Connect, client portals (Service Channel, NetVendor, VendorCafé, Corrigo), and Microsoft Office. • Attention to Detail:Ensure accuracy in documentation, invoicing, job costing, and compliance records. • Problem-Solving:Proactively identify and resolve scheduling, billing, or documentation issues before they escalate. • Independence & Initiative:Take ownership of tasks and work with minimal supervision while staying ahead of potential problems. Licenses and Certifications: • Valid driver’s license with an insurable record Physical Requirements: • Sitting for Extended Periods:Ability to work at a desk and use a computer for long periods. • Light Physical Activity:Occasional standing, walking, bending, and lifting office supplies or files (up to 20 lbs). • Hand Dexterity:Frequent use of hands for typing, document handling, and operating office equipment. • Clear Vision & Hearing:Ability to read documents, work on a computer screen, and communicate effectively in person and via phone/email. Desired Qualifications - Not Required • OSHA 10/30 certification • Notary Public Desired Skills and Attributes • Experience in Commercial Roofing:Familiarity with industry-specific processes, terminology, and best practices. • Project management software:Experience with Centerpoint Connect or FCS Roofing Software • Basic Accounting Knowledge:Understanding of job costing, budgeting, and financial reporting. • Familiarity with Permitting & Regulatory Processes:Experience navigating local, state, and federal construction regulations. • Bilingual English/Spanish Work Environment, Location, and Schedule • This position is based inLewisville, TX • Core Hours:7:30 AM – 4:00 PM, Monday through Friday in the office. • Oncall:The Service Coordinator is also responsible for responding to urgent client service requests via phone or email during evenings and weekends as needed. Urgent requests outside normal hours are handled remotely and typically limited to coordinating emergency service responses. Compensation • Base Salary:Competitive pay of $55,000 - $65,000 per year, depending on experience • Full-time position Benefits • Two weeks paid time off + the week between Christmas and New Year's (eligible after 90 days of employment) • Health, dental, and vision plans (eligible after 90 days of employment) • Company laptop provided • Company phone number provided • Company credit card provided • Ongoing training and leadership development opportunities At Range Roofing, our core values guide everything we do: • Commitment: Commitment to the company vision, adherence to the process, and dedication to personal growth. • Relentless: Unyielding to adversity. Tenacity and resilience mean defeat doesn’t deter us from achieving our goals. We learn from those experiences and use them to grow stronger. • Contagious Optimism: We strive to project positivity and respect for our coworkers and clients. We inspire, support, and motivate one another. • Customer Satisfaction: Give the customer an extraordinary experience. Listen to understand, communicate with professionalism, and take responsibility. Satisfied customers form the cornerstone of our company, propelling our progress and spurring our ongoing refinement. • Straight Shooter: We are truthful and transparent in our communications, even when the truth may be difficult to share or might not be in our immediate interest. • No Excuses: We are accountable for our actions, successes, and failures. We don't blame others, acknowledge our limitations, and are open to feedback and new ideas. • Spartans: United in the fray, triumphant together. We stand shoulder to shoulder in every challenge, celebrating our collective successes. If you’re ready to join a team that lives by its core values and is committed to excellence, we’d love to hear from you. At Range Roofing, we don’t just want someone to fill a seat — we’re looking for someone who’s ready to grow, take ownership, and help us deliver an extraordinary experience to every client. If you’re driven, detail-oriented, and looking for a career path (not just a job), apply now. We can’t wait to meet you. For more information, visit our website atwww.rangeroof.com. All job offers at Range Roofing are contingent upon completing a background and motor vehicle record check. Employment with Range Roofing is voluntary and follows an at-will employment policy, meaning that either you or Range Roofing may terminate the employment relationship at any time, with or without cause, with or without notice. At Range Roofing, we are committed to creating a diverse and inclusive workplace. We are proud to be an equal-opportunity employer and welcome applications from all qualified individuals regardless of race, gender, disability, or veteran status. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: • Dental insurance • Health insurance • On-the-job training • Opportunities for advancement • Paid time off • Professional development assistance • Vision insurance Application Question(s): • Tell us about your experience coordinating service work in a construction, roofing, or similar environment. What types of tasks did you handle day to day? • What systems or software have you used to manage work orders, client communication, and job documentation? How comfortable are you with them? • How do you prioritize when multiple urgent service requests come in at once, especially when techs and materials are limited? • Describe how you’ve handled after-hours or weekend service issues in the past. How do you stay organized and responsive outside normal hours? Education: • High school or equivalent (Required) Experience: • Service coordinator/admin in roofing or construction: 2 years (Required) Language: • English (Required) • Spanish (Preferred) License/Certification: • Driver's License (Required) Ability to Commute: • Lewisville, TX 75057 (Required) Work Location: In person