Commercial Support Agent (NL/FR/EN)

Join our dynamic commercial team at as we strive to deliver exceptional service and innovative solutions in our Secure Power business unit.

As a Commercial Support Agent for Secure Power, you will be the first point of contact for our customers, handling inquiries with a strong focus on technical complaint resolution (70-80%). You will play a vital role in our customer service team by identifying and dispatching technical questions to our technical helpdesk or field service engineers.

Location:

Ukkel, Brussels, Belgium.

Key Responsibilities:

• Manage and resolve customer inquiries, ensuring smooth processing of warranty requests, returns, and support inquiries related to commissioning, pricing, delivery times, and product registration.
• Advise customers on selecting the most suitable UPS solution tailored to their needs.
• Collaborate with colleagues to improve interdepartmental processes, mapping workflows, and actively seeking solutions to enhance efficiency and customer satisfaction.
• Support Secure Power customers and the sales team in processing and modifying orders, managing inventory levels, and addressing questions before and after the sale.
• Provide assistance with credit information, logistics, and the return of commercial products.

Qualifications:

• Between 0 to 3 years of experience as a technico-commercial.
• Perfectly trilingual in French, Dutch & English.
• Bachelor or master's degree in commercial sciences, business management, engineering or related field.
• While you don't need to be a technical expert, some technical knowledge is a plus.
• Strong insight and initiative, with the ability to work independently and think creatively to meet customer needs.
• Proactive and customer-oriented mindset, with excellent communication skills. #LI-JB10

Are you the proactive and customer-oriented team player we are looking for? If yes, we encourage you to apply!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

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