Community Manager

Introduction
At IBM, we believe technology shapes the world, and we are a catalyst for that
innovation and creativity. We are on the forefront of groundbreaking change - improving
businesses, society, and the human condition. As a leader in Hybrid Cloud and AI, we
are leading the charge in a world-wide digital transformation.

Our Marketing, Communicataions & Corporate Social Responsibility (MCC) team tells this
story and is responsible for positioning IBM in the market. We define and optimize IBM's
brand, capture the market's attention, and articulate our point of view for clients,
partners, the media, and even other IBMers. As part of our team, you'll be surrounded
by bright minds and keen collaborators - always willing to help and be helped - as you

apply passion to work that will compel our audience to choose IBM's products and
services.

When you join IBM, you join a culture of openness, collaboration, and trust. You join a
team of IBMers who are helping technology support a positive global transformation. So
join us and experience a place where you can co-create your learning and opportunities.
A place where teamwork and unique ideas are treasured. A place where you can bring
innovation to life

Your Role and Responsibilities
As the Community Manager you will be responsible for building, managing, and nurturing communities related
to academia:

• Community Program Design:
• Community of student ambassadors who drive engagement within college campuses
• Community of faculty ambassadors who serve as teachers and advisors for curriculum
• Community of IBMers who volunteer in academic activities.

You will serve as the primary point of contact for our community members, fostering collaboration, providing support, and ensuring a thriving community where members can share best practices, grow professionally, and deliver exceptional learning experiences.

Key Responsibilities:
Community Program Design:

• Designing a program framework to launch, onboard, and nurture growth of communities in priority countries around the world.

Community Engagement & Support:

• Building and maintaining strong relationships with community members, acting as their advocate within the
• company.
• Proactively engaging with community members through online platforms, forums, social media, and virtual
• events to foster collaboration and knowledge sharing.
• Creating, curating, and sharing resources, including guides, FAQs, and industry insights, to help community
• members enhance their engagement with extended communities.
• Collaborating with the Marketing team to showcase success stories and promote their impact across multiple channels.

Onboarding & Training:

• Onboarding new community members and ensuring they are fully equipped to engage their extended communities effectively.
• Developing and delivering training materials, webinars, and best practices.

Community Building & Events:

• Planning and executing virtual events, such as webinars, roundtable discussions, and Q&A sessions, to promote collaboration and professional development within the community.
• Developing initiatives that encourage networking, mentorship, and peer support among community members.
• Organizing recognition and incentive programs to celebrate high-performing community members and foster community spirit.

Feedback & Improvement:

• Gathering feedback from community members on their experience and identifying areas for improvement.
• Collaborating with cross-functional teams (Marketing, Consulting, Research) to ensure that community member feedback is folded into future strategy.
• Analyzing engagement metrics and feedback to identify trends, opportunities, and areas for improvement.

Required Technical and Professional Expertise

• Successful track record of setting up and running global community programs with students,
• developers, and academic stakeholders
• Building experiences that meet individual geographic and global needs
• Engaging and integrating internal group of subject matter experts and academic volunteers into
• university engagements
• Collaborating with marketing to develop case studies
• Collaborating with internal stakeholders in technology platform, content, and other cross-functional
• teams
• Reporting program metrics and driving continuous improvements based on lessons learned
• Strong experience in program management including launching and scaling programs, managing
• stakeholders and operations
• Entrepreneurial mindset and appetite to stretch the role, constantly reimagining what it can deliver
• Ability to work effectively across time zone.

Preferred Technical and Professional Expertise

• None