Community Manager - Videogames - Remote

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

We are on the lookout for an experienced Community Manager with social media expertise who will help us drive content strategy and player engagement for one of the greatest historical strategy games in the world. You'll be working closely with Marketing and PR Professionals, Game Developers and others within the Player Engagement team to create community engagement and retention plans, execute those plans, and report on results. You'll be creative, focused on creating great content and engagement and understand gaming communities and what makes them tick! Join us for a thrilling journey in the world of gaming!

Communication:

• Engage both proactively and responsively with community members on owned social channels using the brand voice
• Invent and execute self-driven community content campaigns in accordance with set strategies, measure results, and modify campaigns based on feedback
• Help create engaging copy for social content as well as blogs (occasionally)

Analytics:

• Report on success of social engagement strategies, community sentiment and develop data-backed recommendations to drive engagement
• Monitor and report on sentiment, engagement, and opportunities for activations on both owned and unowned discussion channels

Leadership:

• Collaborate with others on the Player Engagement team to create a content schedule for all the game's social and web channels based on production beats
• Maintain and execute that publishing schedule, including managing creation of visual and written assets, and curation of user-generated content

Business:

• Assist the team in other related areas of Player Engagement work like moderation on Discord and Forums

You'd be a great fit for this role if you have:

• 4+ years experience in managing online communities within the gaming space.
• You are based in the Pacific Standard Time (PST) or Pacific Time (PT) zone

• Strong understanding and experience across various social media platforms, ensuring seamless community engagement.

• An eye for quality and attention to detail to deliver high-caliber social content in both written and visual media, seizing the opportunity to create great social moments
• Experience creating and executing content publishing schedules, ideally for games, media outlets, and/or corporate product cycles
• Proven ability to collaborate across different messaging and development disciplines
• Customer focused mindset and a flair for communicating with customers tactfully and respectfully in a public forum
• Excellent written communication skills; ability to communicate in an inclusive manner with a global audience
• Constant drive to learn and be adaptable to ever-changing surroundings and community trends

Nice-to-haves:

• Proficiency with Photoshop, Premiere, Illustrator, and/or other content creation software helpful
• Proficiency with website CMS
• Experience with social listening and reporting tools

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Phases of our recruitment journey:• You send us your application with your updated resume.• After reviewing your candidacy and if you meet the requirements, we invite you to our online assessment to better evaluate your written skills and your knack for content creation and Social Media management. Check your inbox to find the test invitation and keep your phone close!• Once you submit your test, the assessment will take approximately 3-7 working days to be evaluated.• If you successfully pass the test - we'll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It's a perfect chance to exchange questions and get to know each other better. If successful then there will be a second/third interview with a Team Lead or an Operations Manager.• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world's greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Create, Globalize, Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote