Computer Operations Technician - Phoenix, AZ (Panama Schedule - Day Shift)

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of FCB's Cotton Center office in Phoenix, AZ.

This Computer Operations Technician sits within IT Operations and provides daily operational support within the Bank's Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency. Ensures online network, operation, and batch production schedules are continuously met. Responds to monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, overseeing hardware and software resources, and reducing operational risk. Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours.

This position is day shift (Panama schedule, off every other Friday/Saturday/Sunday. Hours of support 7:00AM-7:30 PM).

Responsibilities

• Branch Support - Supports branch-related outages and incidents involving networks and ATMs. Facilitates maximum network availability and efficient operations for Bank branches through a variety of daily Command Center tasks.
• Corporate Support - Responsible for monitoring and resolution or escalation of outages for Bank services and applications. Facilitates vendor access within systems and networks. Controls computer room security, and supports monitoring tools and alerts. Assists in maintaining service management documentation and in support efforts for system mainframe.
• Batch Processing - Monitors batch production job restarts, holds, submissions, releases, ordering, and analysis. Researches, resolves, and escalates abnormal terminations. Monitors enterprise critical path batch schedule and reports accordingly.
• Issue Resolution - Works closely with end users, vendors, and other involved parties in resolving incidents or escalating complex issues to the appropriate parties. Reports, tracks, and updates all issues.

Qualifications

High School Diploma or GED and 4 years of experience in Computer operator OR Associate's Degree and 2 or FCB Internship years of experience in Computer operator

Preferred Education: Associate's Degree

Preferred Area of Study: Information Technology

Preferred Area of Experience: Batch scheduling, Mainframe support, Distributed platform support, Networking, ATM support

Skill(s): Knowledge of IBM Mainframe and Open Systems, Operates all computer equipment at a centralized data center, Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

Control-M experience, ServiceNow or similar ticketing experience, incident management experience, Mainframe experience, particularly with z/OS