CONFERENCE OFFICER

• HRA/DEPT OF SOCIAL SERVICES Posted On:06/28/2025 • Full-Time Location BROOKLYN • Exam May Be Required Department Fair Hearing NM Salary Range: $59,715.00 – $68,672.00 Job Description APPLICANT MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. DSS/HRA Fair Hearing Administration is responsible for providing representation of the Agency at NYS Administrative Hearings in the following program areas: Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), IREA, HASA and Medical Assistance Program (MAP). Fair Hearing Administration / MAP Fair Hearing Unit serves as an internal mechanism for clients and their representatives to address problems or complaints related to Medicaid eligibility decisions, with the goal of reducing the number of Fair Hearings. The selected candidate's duties and responsibilities are: The Office of the General Counsel /Fair Hearing Administration is recruiting for one (1) Principal Administrative Associate Level II, to function as a Conference Officers for their MAP Fair Hearing Unit - Provide Medicaid applicant recipient with the opportunity to discuss their eligibility situation with appropriate local agency staff, obtain an explanation of the reasons for the proposed action, and present information to show that the proposed action is correct, as mandated by implementation of New - York State Department of Social Service regulation. • Review determinations on Medicaid eligibility made by lower-level supervisors in Hoepita1 eligibility and Community Sections and make administrative decisions which may result in a change of the eligibility status of applicant/recipient. • In those instances where eligibility decisions should be rescinded or otherwise amended supervise initiation and completion of all required forms which result in the reversal of the original Agency decision. • Conduct interviews with clients to verify agency and/or client documentation, and to acquire any additional information deemed necessary to make a final decision concerning eligibility. Will also give client an explanation of Agency decision where a determination is made to affirm original decision. - Develop an internal mechanism for Clients and their representatives to address problems or complaints indirectly. related to eligibility decisions, with a view toward reducing the number of Fair Hearings, - • Systematically identify management indicator which will supply MAP Administrators and Division Directors with additional statistical data on which to develop priorities, isolate developing problem areas, and streamline their operations as indicated. • Authorize initiation and completion of all forms which clarify the reasons for any eligibility decision and cites Federal, State and City regulations where appropriate. • • Provide administrative rationale and documentation for change in eligibility determinations and give reasons for affirming, amending or reversing previous eligibility decisions made by lower level supervisors in Agency eligibility sections. • Prepares recommendations and suggestions for modification/improvements within the Conference Unit procedure forms to implement and expedite these modifications and establishes new or revised procedures incorporating these changes, when needed. Work Location: 250 Livingston Street, Brooklyn NY 11201 Hours/Schedule: 9am - 5pm PRINCIPAL ADMINISTRATIVE ASSOC - 10124 Minimum Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Preferred Skills - Strong Knowledge of Medicaid eligibility, policies and procedures - Demonstrated customer service and interpersonal skills - Ability to multitask - Well Organized - Strong Writing Skills - Strong Data Entry and Computer Skills 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Shortlist Job ID 717129 Title code 10124 Civil service title PRINCIPAL ADMINISTRATIVE ASSOC Title classification Competitive-1 Business title CONFERENCE OFFICER • Experience Level:Experienced (Non-Manager) Job level 02 Number of positions 1 Work location 4 World Trade Center • Category:Administration & Human Resources CONFERENCE OFFICER