Coordinator, Customer Administration

Coordinator, Customer Administration 

As a Coordinator at Convera, based in our Santa Ana office, you will build client accounts on our bespoke systems to allow Go To Market (front office) teams get the transactions and revenue required to help meet our targets. You will also be responsible for maintaining all existing client records and making changes to keep things as up to date as possible. 

You will be responsible for:

• Ensuring all new corporate customers meet Know Your Customer (KYC) requirements, legislation, and Anti-Money Laundering (AML) policies
• Configuring customer accounts on our back-end systems to create bespoke trading products  
• Updating profiles of our customer accounts and keeping records up-to-date
• Efficient internal and external communication to gather KYC information

You should apply if you have:

• Higher education degree or student
• Experience in Operations, Know Your customer, Compliance, Anti-Money Laundering or relevant field
• Excellent skills to communicate clearly, effectively, and quickly in English
• Strong analytical skills, attention to detail, and client-centric mindset
• Data processing and entry
• Initiative and commitment to overcome obstacles and meet the end goal, targets
• Flexible working approach, strong decision making, and influencing skills
• Ability to work successfully in a self-motivated team environment

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level)
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Hybrid mode (2 days at the office).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)
• Morning shift: 7:00-4:00pm, Monday to Friday.

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you’re ready to unleash your potential.