Credit Card Operations Analyst

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

As a Go to Market CC Operations Analyst, you will be responsible for the coordination and execution of the card logistics and card operation to ensure card growth and operations scalability

Responsibilities

• Manage all aspects of card logistics, including placing card printing orders, inventory management, and maintaining optimal stock levels to guarantee a consistent supply of cards.
• Collaborate with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
• Define a scalable process to handle issues related to card shipping.
• Create and improve operational processes to ensure CC ops readiness
• Reconcile logistics and card manufacturing payments - handle monthly payments for CC vendors, mainly Pomelo.
• Ensure bug resolution and product improvements for the Card product (written communications with Product team, add tickets in Jira in English)
• Drive post-mortem reports and share visibility with stakeholders.
• Execute payment orders from other Ops vendors. 
• Manage tester's devices inventory

Qualifications

• Bachelor's degree in Economics, Management, Finance, or a related field, Analytics preferable, or related field grade course work in progress
• 2+ years of relevant experience working in Operations, Customer service, or Project Management.
• Advanced use of Excel and G-sheets
• Outstanding organization, detailed oriented, analytical, and structured communication skills.
• Experience in creating and improving operational processes

Benefits

• Health and Life Insurance
• Indefinite-term contract
• 20 days of vacations
• $2,000 USD annual Coworking Travel Perk
• $2,000 USD annual Professional Development Perk
• $500 USD annual Fitness Perk
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening