CRM Program Manager

Role: CRM Program Manager

Location: Remote (Anywhere in India)

Who We Are

Massive Rocket helps companies unlock their potential and skyrocket their growth through digital consumer engagement. We specialize in deploying marketing automation (CRM) with Braze leveraging advanced technologies like Snowflake Segment and mParticle to enhance data connectivity and integrating Braze with customer applications (Mobile and Web) for a seamless consumer experience. Our projects are Agile-driven utilizing sprints for efficient and dynamic development.

What We Offer

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe the US and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

As a CRM Program Manager at Massive Rocket you are responsible for leading complex programs and projects across multiple Massive Rocket client and vendor teams. Your goal is to drive customer satisfaction through CRM program management excellency.

In your role you will manage and govern program budgets build and allocate kick-ass project teams and drive their delivery towards complete project execution.

You will report program and project statuses and risks. You will proactively spear head risk resolutions and track/report mitigation actions.

You will in a structured way to keep internal and external stakeholders updated on the program and project statuses by sending regular progress reports facilitate Steering Committees.

You will connect the client with Massive Rocket Solution Architects Business Analysts and Product Manager and facilitate the collection review and approval of customer business and system requirements.

You will bring your CRM knowledge to bear on your programs and have meaningful discussion with CRM professionals on whether the strategy aligns with the clients goals addresses challenges and fundamentally evolves their current communications.

Responsibilities

• Lead and delivery complex programs and projects

• Ensure successful delivery of programs projects and services

• Foster Agile adoption and practices in Program Teams

• Optimise program/project processes and workflows

• Follows Massive Rocket policies

• Follows Massive Rocker project/program practices and processes

Experience

• Minimum 5+ years of experience in program management for CRM projects.

• Proven track record of successfully managing and delivering complex multi-team programs on time and within budget.

• Excellent communication collaboration and interpersonal skills with the ability to build strong relationships across diverse teams.

• Establishing and maintaining the client relationship and managing senior client expectations increasing client satisfaction and engagement.

• Demonstrated ability to lead and motivate teams fostering a culture of ownership and accountability.

• Strong problem-solving skills with the ability to identify and resolve complex program issues.

• Proficiency in project management tools and methodologies such as MS Project Jira or Asana.

English at C1 level

CRM Knowledge:

• Working knowledge of CRM fundamentals specific to Braze

• Familiarity with relevant technologies within the Digital Consumer Engagement space such as Data Warehouses (Snowflake) CDPs (mParticle) machine learning CRM ( Braze)

If you're ready to launch your career to new heights at a company fueled by passion and innovation we want to hear from you!

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.