CRM Solution Manager (Salesforce)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career. Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Position Description

As the Manager of IT CRM Solutions within the IT Enterprise Applications group, you will play a pivotal role in providing exceptional IT support to ensure effective implementation, support, and enhancement of Business Development, Sales, and Commercial related applications. This role requires a seasoned IT professional with strong leadership skills, a deep understanding of CRM systems (specifically Salesforce.com), and the ability to collaborate effectively with cross-functional teams.

Role provides the opportunity to work in hybrid environment, working both virtually and in office when required.

Duties & Responsibilities

• Oversees the use of Salesforce CRM/CPQ across the organization, including supporting teams with assessing needs, customizing systems, coordinating with IT and creating strategies to optimize the CRM/CPQ systems.
• The Solution Manager supports the Service Manager with staffing and resource allocation and is accountable for maintaining knowledge bases and effective communication channels
• Lead and manage a team of Subject Matter Experts (SMEs), developers and support both locally and offshore
• Foster a positive team culture through motivation, collaboration, empowerment, coaching, mentoring, and training.
• Supervise the day-to-day activities of the team to ensure effective support and development of new innovations in CRM applications
• Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management.
• Initiate ideas for functionality and enhancements based on business process improvements. Take the initiative to learn and propose "best practices" and standards to correct or improve business processes as related to application responsibilities.
• Collaborate with other IT groups to ensure seamless integration and interoperability of CRM applications with other enterprise systems to support overall business objectives.
• Utilize effective organizational change management, including training, communication, and organizational alignment.
• Manage vendor relationships for consulting on development, configuration, and licensing.
• Measure and report on the impact of the application on business process efficiency, effectiveness, and user satisfaction.
• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that regular consistent communication takes place within area of responsibility.
• Ability to promote and be accountable for quality customer service.
• Solves customer problems quickly and effectively.
• Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.

Minimum Requirements

• Typically requires 12+ years of professional experience and 4+ years of management experience

Critical Skills

• Minimum five (5) years of experience working with CRM applications (Salesforce).
• Minimum five (5) years of experience with software lifecycle including data conversion and system testing.
• Minimum two (2) years of experience in Salesforce.com - Sales & Marketing.
• Experience leading multiple complex deployments implementing Salesforce applications.

Additional Skills

• Experience with Salesforce.com Administration.
• Working knowledge of interfacing with third-party applications.
• Experience with Master Data Management.
• Experience with Report development.
• Prior experience working with multiple cultures and nationalities
• Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well informed decisions.

Education

Bachelor's degree in MIS, CS, or a Business-Related Field OR equivalent experience

Work Environment/Physical Demands:

General Office Requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$152,300 - $253,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!