CS Rep - Remote

Job Description

This is a remote position.

Join Our Team - Customer Service Representative

Company: We Are Working, Inc.

Location: Remote (Work from Home)

Hours: Full-time or Part-time, Flexible Hours

About Us:

About the role:

At WeAreWorking, we assist injured individuals (or families of the deceased) in obtaining compensation for their losses. Typically, these claims are processed under the U.S. Defense Base Act and U.S. Terrorist Victims Act, with compensation ranging from $10,000 to $100,000 USD. Our services are entirely free for the injured party, and we extend our support to individuals worldwide. The two categories of people we help are - civilians hurt while on the job with a U.S. contractor/company, and any one (civilian or military) hurt by a terrorist attack. We ensure there's a customer support representative fluent in the injured person's native language. Our track record speaks for itself - we have a high success rate in securing benefits for our clients, regardless of when the injury occurred. Both physical and mental injuries are eligible for our assistance.

About the role:

We are looking for Customer Service Reps or Lead Facilitators that have experience working for U.S. offshore contractors in one of these industries - Food service personnel, construction workers, heavy equipment operators, delivery drivers, linguist/translators, and security personnel.

This is a remote, full time or part time, work-from-home position, with flexible hours, working for We Are Working, Inc, a U.S. based, global company (an 'Achieve' affiliated company). Compensation is up to $25/hr (base + commissions). As a customer service representative / lead facilitator at We Are Working, you would help us locate and support individuals that have been injured, or the families of individuals killed, while working for U.S. companies operating in military or conflict zones such as Iraq, Afghanistan, Pakistan, Ukraine, Nepal, and Philippines (or any country where the U.S. is involved). Your job would be to help these injured people navigate the process of securing compensation for their injuries from U.S. based insurance companies.

Requirements

Responsibilities include:

• Helping engage with and support civilians or military personnel affected by injuries or loss.
• Assist in locating eligible individuals and families for support with collecting compensation.
• Educate clients on their rights and guide them through the claims process.

For more details about what types of injuries are eligible use this link - https://weareworking.com/claims/

Following is information on what kind of leads you would be helping us connect with:

Person specification

• Civilian contractors from any country (U.S. citizenship not required)
• U.S. Military Service Members & their families (active and veterans)
• Wounded Iraqi and Afghanistan veterans
• Gold Star Families & Civilian contractors (even if already receiving benefits)

Examples of professions these individuals might be in:

• Construction crew in the U.S. Government-funded projects worldwide
• Heavy Equipment Operators on U.S. military bases or ports
• Drivers delivering supplies or fuel to U.S. Forces
• Linguists or Translators supporting U.S. Forces globally
• Security Personnel in U.S. Government projects or Department of State
• Food Services Personnel in U.S. Military bases

Types of Injuries they might have sustained (regardless of when)

• Any physical injury
• Death
• Mental trauma (PTSD, Depression, Anxiety)
• Nightmares, Insomnia, Panic attacks
• Suicidal thoughts, Recurring flashbacks of traumatic events

Some US Companies they might have been employed under:

• AECOM
• Air Scan Academi
• Bechtel
• Baker Hughes
• Blackwater
• CACI
• DRS Technologies
• DynCorp
• Eagle Aviation Services and Technology (EAST)
• Ecolog International
• Fluor
• Global Linguist Solutions
• Halliburton
• IAP
• Lockheed Martin
• Kellogg Brown & Root (KBR)
• Military Professional Resources (MPR)
• Northrop Grumman
• PAE
• Raytheon
• SCI
• Schlumberger
• Service Employees International
• Sikorsky and Bell Textron
• Titan Corp
• Triple Canopy
• Vinnell Corp

If you have a steady internet connection, a background in customer service and project support, are proficient with common tools like MS Word, apply to be hired as a customer service rep/ lead generation associate at We Are Working. Come be a part of a team dedicated to making a difference in the lives of those who need it the most.

Job Details:

• Schedule: Flexible schedule with some overlap during the 9:00 AM - 5:00 PM EST.
• Remote: 100% Online, based outside the US

In order to apply for this job you must answer a few screening questions, please follow the below link. If you do not fill out the screener questionnaire, your application will not be considered.

https://docs.google.com/forms/d/e/1FAIpQLSfUfuWbM7IY2W_SoG1gSAUwTj6Y6Fmsh638aq0NivmLhuSuTg/viewform