CSR - Customer Service Representative/Pharmacy Technician

Company: Southend Pharmacy Location: Houston, TX 77006 Employment Type: Full-time| FLSA Status:Hourly Reports To: CSR Supervisor| Pay:$17.00 - $20.00 per hour Company Overview At Allia Health, the umbrella organization for Southend Pharmacy, Brello Health, and Woven, we don’t just follow industry trends—we redefine them. Our mission is to commoditize anti-aging solutions, making them affordable and accessible to the average consumer—not just the wealthy. By offering customized and cost-effective wellness products that follow cost-containment models, we aim to improve people’s quality of life and meet them wherever they are on their health journey. Join Our Team We believe great ideas and great people come from all walks of life. We're committed to building a diverse and inclusive team where everyone has a fair shot, regardless of background, gender, or personal challenges. What matters most is the skills, talent, and character you bring to the table. Whether you're just starting, a seasoned pro, or have unique life experiences, we want to hear your story. Let's make great things happen together! Job Summary The Customer Service Technician will be responsible but not limited to being the primary point of contact for our provider partners, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings. Key Responsibilities • Serve as the primary point of contactfor provider partners, building strong relationships and proactively understanding their needs to offer tailored solutions. • Respond promptly and professionallyto all clinical inquiries, medication orders, and requests from providers via phone, email, and digital channels. • Accurately processprovider information, prescriptions, and insurance details to ensure efficient and timely order fulfillment. • Collaborateclosely with the pharmacy team to coordinate medication orders, shipments, and other essential provider services. • Maintain meticulous records and documentationto support robust provider relationships and ensure full regulatory compliance. • Identify and suggest opportunities to enhance the provider experience and improve operational processes to the management team. • Uphold the highest standardsof customer service, patient privacy, and confidentiality at all times. • Responsible for performing other duties as assigned and required to support departmental and organizational goals. Qualifications Required • High school diploma or equivalent. • Active Pharmacy Technician License (State Certified or Nationally Certified - CPhT) . • Proficiency in using computer systems, electronic health records, and other relevant software. • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse provider partners. • Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations. • A commitment to continuous learning and a passion for delivering exceptional service to our provider partners. Preferred • Prior experience in a pharmacy or healthcare customer service environment is strongly preferred. • Bilingual language skills (e.g., English and Spanish) are a significant plus. Benefits • Comprehensive benefits package including medical, dental, paid time off. • Quarterly bonuses based on performance. • Professional development and career advancement opportunities. • Collaborative and supportive work environment Equal Opportunity Employer Statement Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any questions or require accommodations during the application process, please contact. Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off Schedule: • Monday to Friday Application Question(s): • Please describe your experience with Electronic Health Record (EHR) systems and any other relevant pharmacy or healthcare software you are proficient in. Be specific about the systems you have used. Experience: • pharmacy or healthcare customer service : 1 year (Required) Language: • Spanish (Required) License/Certification: • Pharmacy Technician License (Required) Shift availability: • Day Shift (Required) Ability to Commute: • Houston, TX 77006 (Required) Work Location: In person