Customer Account Manager (Remote)

We’re revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We're a friendly, motivated, and passionate bunch looking for more smiling faces to join us. 

We are looking for a Customer Account Manager who is customer-obsessed and passionate about creating long-term, trusting partnerships with our customers across Asia-Pacific. This position is Full-Time and Remote within India.

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate the way in which our customers assess and mobilize engineering talent.

What you will be working on:

• Maintain full functional and process knowledge of HackerRank products and services
• Formulate strategy to manage and grow customer relationships in the APAC region
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from HackerRank
• Identify customer needs and demonstrate account management capabilities to guide renewal closure with expansion
• Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams and escalate when needed 
• Build and maintain relationships with exec sponsors, champions & stakeholders
• Maintain accurate pipeline and forecasts

We are looking for:

• Minimum 3+ years relevant experience, ideally in SaaS software space with HR Tech being an added advantage
• Extreme Ownership: 
• Coachable: Open to taking guidance from across the organization beyond just their manager Constantly seeking additional perspectives and open to new ideas
• Competitive: The ideal candidate not only is driven to win, and be the top performer on the team, but also hates to lose
• Strong work ethic and quota achievement
• Communication: The ideal candidate will possess great communication skills (both written and oral) , be able to articulate how they convey value and engage prospects throughout the organization to drive conversations and mindshare

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Carrot, Cleo, etc)
• Unlimited paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 18M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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