Customer Care Representative

Job Description Summary

At Becton Dickinson, we are seeking a dynamic and customer-focused individual to join our Customer Care team as a Customer Care Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, manage orders, and develop strong relationships with both internal and external stakeholders.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

Our Customer Service Organization is supporting hospitals, laboratories and B2B customers in the Benelux region. As part of a dynamic team, you and your colleagues will be responsible for managing daily customer inquiries and developing strong customer relations with internal and external customers.

Main responsibilities will include:

• First point of contact for our customer and will answer calls and emails in Dutch, French and English.
• Provide information concerning orders, stock levels of our products, statuses of deliveries etc.
• Resolving customer complaints and issues, escalating complex cases to appropriate teams when necessary
• Maintaining accurate customer records and updating customer information in the database
• Collaborating with cross-functional teams, such as Sales, to ensure seamless customer experience
• Address order blocking tickets in collaboration with our Order Entry team and create VIP Backorder Report to support our customers in case of stock disruptions.
• Identifying opportunities for process improvements and providing feedback to enhance customer satisfaction

About you

• Excellent communication skills in Dutch, French, and English, both written and verbal
• A customer-centric mindset and a commitment to delivering outstanding service
• Ability to work collaboratively with cross-functional teams, including Sales and Order Entry
• Strong problem-solving skills and a proactive approach to identifying process improvements
• Proficiency in handling administrative tasks and managing complexity

Click on apply if this sounds like you!

What we offer:

• A varied function with international contacts
• An informal working atmosphere with a dynamic corporate culture that lets you grow
• An attractive remuneration package
• 1 day homeworking possible after onboarding track
• A company restaurant, fitness and ironing service

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

BEL Erembodegem - Dorp 86

Additional Locations

Work Shift