Customer Care Representative (m/f/d)

Onepage GmbH • Europe Only

Company

Onepage GmbH

Location

Europe Only

Type

Full Time

Job Description

Time zones: GMT (UTC +0) CET (UTC +1) EET (UTC +2)

Not interested in a mundane daily job? We offer much more than just a workplace...

Who We Are

Onepage GmbH is a SaaS company with the aim of enabling entrepreneurs to easily build modern fast and high-converting websites and landing pages.

As an enhancement to our team we are looking for a full-time enthusiastic individual to join us as:

Customer Care Representative (m/f/d)

Responsibilities
  • You will respond to various customer inquiries through our support system "Intercom."

  • Additionally you will manage the onboarding process for our new customers.

  • You will handle written customer product and quote inquiries to ensure each customer finds the right product and the best solution.

  • You will be directly involved in capturing and updating our customers' master data.

  • Furthermore you will handle upsell and cancellation processes.

  • You will contribute to the setup and maintenance of our knowledge database and FAQs for customers.

Qualifications
  • You have gained initial practical experience in customer care and have a basic technical understanding.

  • Ideally you also have experience with SaaS.

  • You are a strong communicator and excel in customer-oriented committed interactions as well as resilience and a pronounced service mentality.

  • You are characterized by commitment and teamwork.

  • You have proficient Google Workspace skills and the willingness to learn new systems.

  • You have excellent German and English language skills both written and spoken . An addtional language like Ukranian or French would be a plus.

Benefits
  • We offer you a long-term perspective in a modern innovative company.

  • You have the opportunity to work from home providing maximum flexibility for your daily life and a high work-life balance.

  • You will join a dynamic team with a warm atmosphere and great spirit - we value appreciation highly!

  • We support you through continuous training opportunities.

  • Enjoyable working atmosphere.

  • You will be involved in the company's processes and concerns allowing you to actively contribute.

  • You won't have to deal with lengthy decision-making processes - flat hierarchies and short decision-making paths make it possible!

  • You have the chance to directly contribute to an innovative software solution with significant growth potential.

Have we sparked your interest?

Then we look forward to receiving your application!
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Date Posted

05/15/2024

Views

11

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