Customer Experience and Security Associate

Company Overview BTL Harlem Wine is a vibrant wine store located in the heart of Harlem, dedicated to providing our customers with a diverse selection of quality wines. We pride ourselves on our exceptional service and commitment to creating a welcoming atmosphere for all wine enthusiasts. Job Description: We are a friendly neighborhood wine shop looking for a dependable and courteousPart-Time Security & Store Support Associateto join our team. This position is ideal for someone who values safety, takes pride in maintaining a clean environment, and enjoys being part of a welcoming community. As the first point of contact for many customers, you'll play an important role in helping create a safe, pleasant, and professional atmosphere for everyone who walks through our doors. Responsibilities: • Provide a warm and respectful presence at the store entrance to ensure a secure and welcoming environment • Maintain cleanliness throughout the store, including sweeping, mopping, and general tidying • Assist with unpacking, lifting, and organizing wine boxes (must be comfortable lifting up to [insert weight, e.g. 50 lbs]) • Break down cardboard boxes and handle recycling • Empty trash bins and dispose of waste properly • Stay focused during shifts —use of personal cell phones is not permitted while on duty • Manage conflict situations effectively, ensuring a calm resolution. • Assist in loss prevention strategies to minimize potential losses. • Provide first aid and CPR assistance when necessary, ensuring immediate response to emergencies. • Collaborate with local law enforcement as needed to maintain security standards. What We’re Looking For: • A polite, professional demeanor and a strong sense of responsibility • Physically able to perform cleaning and lifting tasks • Punctual, reliable, and able to follow directions • A team player who understands the importance of customer service and community spirit • Previous experience in retail, security, or maintenance is a plus but not required • Strong knowledge of surveillance techniques and loss prevention strategies. • Excellent conflict management skills with the ability to remain calm under pressure. Job Type: Part-Time Flexible scheduling, including potential evening and weekend shifts Join Us: If you're looking to contribute to a positive local business and work in a supportive, community-oriented environment, we’d love to hear from you. If you are passionate about security and customer service, we invite you to apply today and become an integral part of our team at BTL Harlem Wine! Job Type: Part-time Pay: $16.00 - $20.00 per hour Expected hours: 15 – 35 per week Benefits: • Employee discount • Flexible schedule Schedule: • 8 hour shift Work Location: In person