Customer Experience Specialist

As a Customer Experience Specialist, you're the go-to pro for building strong connections with our customers and ensuring a seamless integration of Kaizo into their daily operations. You play a central role in delivering top-notch service, becoming the customer's advocate, and building rock-solid trust. Ready to elevate experiences with Kaizo? Let's make it happen! 🚀

• A minimum of 2 years of experience in a customer-facing role

• Proficiency in customer activation and onboarding

• Ability to excel in a fast-paced, ever-evolving work environment

• Exceptional command of both spoken and written English; knowledge of additional languages is a plus

• Previous experience as a Team Lead or Quality Control Expert in customer support is a significant advantage

• Preferably based in Portugal or the Netherlands (remote is also an option but within the EU time zone)

• Interact with B2B customers for additional information related to tasks and projects assigned.

• Manage, analyze, and validate the data in internal systems related to churn, renewals, and revenue growth.

• Guide customers through onboarding, take ownership of their journey and collaborate seamlessly across teams to ensure each customer achieves successful activation.

• Maintain regular meetings with customers during their onboarding journey to offer continuous support and gather valuable feedback.