Customer Experience Specialist

Twelve-time Webby award-winning Freelancer.com is the world's largest freelancing and crowdsourcing marketplace. We connect millions of employers to freelancers across the globe, and every day thousands of jobs are described, bid on, negotiated, and managed through our site.

We think it is pretty cool that our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to cleaning, plumbing and dog walking - even uses us!

With Freelancer continuing to grow, we are expanding our Customer Experience team in Manila. CX are responsible for providing our employers and freelancers with amazing customer service, and by doing so, playing a crucial role in overall project success. On one hand you will be solving problems for a diverse range of industries, businesses and entrepreneurs; on the other you will help provide people with employment opportunity. Furthermore, you will:

• Provides exceptional customer service through email or live chat sessions at all times
• Handle and investigate customer issues and recommend solutions.
• Effectively articulate complex information to a variety of technical and non-technical users.
• Solve issues using a variety of different mediums, including email, chat and phone.
• Interact with our customer support and financial operations team on a regular basis.
• Turning customer service into customer acquisition.
• Handle sensitive and complex support issues as well as escalated issues.
• Record details of inquiries, comments and complaints

If you are excited by the thought of seeing connections and projects come to life, then join us in our mission to redefine how people work.

• Excellent English verbal and written communication skills - the ability to express complex ideas simply and concisely
• Target driven
• Proactive and a self-starter; constantly seeks new challenges
• Ability to multi-task with a knack for solving problems in new and creative ways
• Ability to remain calm under pressure
• Self starter
• Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime and some holidays (if required)

And we would love it if you have:

• A degree or diploma in a business/marketing/communications or related discipline
• A keen interest in tech and the start up community
• Interested in tech and the start-up community
• Experience with web-based businesses

• Take on the challenge of systems engineering on a global level, working with a top-ranked website that serves 66 million customers worldwide in 247 countries and territories
• Earn a salary that recognizes your talent and dedication
• Comprehensive and competitive HMO benefits to keep you and your family healthy
• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Enjoy a delicious, free meal every day and the added perk of free snacks and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO
• Get inspired and stay engaged with our company's regular hackathons and engagement activities, where you can put your skills to the test and compete for cash prizes!!