Customer Experience Support Team Administrator

Job Description:

Customer Experience Support Team Administrator
Bupa Solihull Clinic, Solihull B91 3RT
Hybrid working options available (up to 3 days WFH)
£25,250 + Fantastic Benefits
Full time (40 Hours)

Role Overview

To ensure all administrative activities are carried out efficiently and effectively. To answer customer queries by phone and email to support customers with their Bupa experience. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

What You’ll Do:

• Complete all administrative tasks accurately and efficiently
• Offer an outstanding customer service
• Contribute fully to the team and the team goals
• Ensure compliance with all operational control standards i.e. Wellness Quality standards, clinical governance, and legal requirements
• Ensure compliance with the business Quality Management System
• Financial administrative duties
• Accurate records maintained
• Answer phone calls and emails from customers in a timely manner

What You’ll Bring:

• Excellent communication (written and verbal) and interpersonal skills
• Team working experience
• PC literate – proficient in MS Office packages
• Audio Typing Knowledge of Medical Terminology (desirable)
• Transferable Customer service skills
• Well organised & can-do attitude

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You will be eligible for:

· 25 days holiday, increasing through length of service, with option to buy or sell

· Bupa health insurance as a benefit in kind

· An enhanced pension plan and life insurance

· Various other benefits and online discounts

Diversity and Inclusion

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email:

[email protected]

If you would like more information on the role before applying, please contact Ariana Lacerda on [email protected] 

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic & Dental - Solihull