Customer Fulfillment Manager (m/f)

Job Description Summary

Who We Are
At Steam Power we are used to change and have been continuously adapting to respond to the many factors shaping our industry. Change is how we keep pace with the world around us and ensure our long-term sustainability. To achieve this requires us adopting a strong services mindset that becomes the very DNA of Steam Power. As a result, we have become more of a services organization.
We believe our success in large part will depend on us being as diverse of a team as our customers and regardless of our role, every one of us can contribute to making Steam Power the service provider of choice by customers around the globe.

Coach, drive and lead lean behaviors, principles, and tools across a operational or functional area. Drive cultural transformation resulting in step-change in operational business metrics.

As a member of the Steam Power Americas team. you will be an active contributor to the success of the team by supporting assigned Customer Service Managers, plants and customers. This role will require you to place timely demands into fulfillment systems and ensure delivery of parts, tools and necessary services supporting outages. You will be responsible for tracking outage progress and issuing timely & accurate customer billing.

Job Description

Roles and Responsibilities

• Own cost classification, billing and collections for assigned customer portfolio
• Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
• Manage project controls for outages within assigned customer base
• Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
• Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
• Be responsible for the distribution and collection of Customer Feedback surveys
• Update and maintain input in GE's OneSteam ERP system
• Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Required Qualifications

• Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
• Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Desired Characteristics

• Knowledge & experience within the power generation services, industrial, manufacturing industry
• Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
• Strong quality background • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam • Proficient in IT systems with ability to learn and adapt to new systems quickly
• Good financial knowledge and commercial / contractual experience • Demonstrated communication & organizational skills

GE VERNOVA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Information

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position