Customer Fulfillment Representative

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Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Customer Fulfillment Representative is a key point of contact for assigned accounts, overseeing all aspects of order management to ensure customer satisfaction and ongoing business success. This role involves reactive and proactive communication through phone and email, maintaining a high standard of service to foster strong, long-term customer relationships.

The representative will be responsible for managing daily customer service tasks, handling order-related inquiries. Acting as a primary liaison for internal teams, the representative supports both sales staff and customers by providing timely and professional responses to all questions related to order status. This position also involves onboarding new team members and contributing to ongoing process improvements as needed.

Key Responsibilities:

• Resolve customer inquiries, including those related to shipment/arrival dates, product lifecycle,
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place to maintain service standards,
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times,
• Respond to all requests with professionalism and efficiency.

Requirements:

• Bachelor's degree preferred (relevant experience may be considered in place of formal education).
• Fluent in English, written and spoken
• Excel- intermediate level
• French is an advantage however not mandatory
• Min. 2 years of experience in a similar role.
• Self-motivated, proactive, and dependable, with the ability to work effectively under pressure.

What can we offer you:

• A multitude of professional and personal opportunities
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company

Base gross monthly salary from minimum 1800 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Slovakia