Customer Happiness Associate - Argentina
Company
Clara
Location
Other US Location
Type
Full Time
Job Description
Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.
Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.
We are looking for a Customer Happiness Associate who will:
- Have experience in Fintech companies.
- Help solve escalated issues through different channels.
- Troubleshoot-investigate-and-create detailed notes in the admin system.
- Provide follow-up calls to customers to troubleshoot issues as necessary.
- Create opportunities and options for customers interested in canceling/returning orders.
- 2+ years working as a Customer Success agent / Customer Representative.
- Previous experience managing B2B clients.
- Intermediate English - Professional proficiency (preferred).
- Patient pays attention to detail, a great communicator.
- Propose ideas and solutions based on customers' claims.
- Office / Google Drive (Advanced).
- CSS e.g: Zendesk or similar (Advanced).
- CRM e.g: Hubspot or similar (Intermediate).
- High level of quality and excellence in service, strong focus on understanding customer needs and solving with the highest levels of quality.
- Multitasker, ability to handle several tickets at the same time.
#LI-Hybrid
The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.
We value
* Clarity - Open and direct communication
* Simplicity - Pare things down to the essential
* Ownership - We're all owners and act like it
* Pride - Make quality products we're proud of
* Always Be Changing (ABC) - Continuous self-improvement
* Inclusivity - Every voice counts; we value each other for our shared mission and contributions
We are
* Shaping business finances in Latin America
* Driven by our 6 core values
* Proud of our inclusive and caring culture
* Certified as Top LinkedIn Startup
We offer
* Competitive salary & a robust stock ownership plan
* 100% flexible work model
* A set of benefits that are adaptable to your needs & way of life
* Opportunities for growth in a fast-paced environment
* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness
Date Posted
09/05/2024
Views
2
Similar Jobs
Senior Engineering Manager, Micros Foundations - Atlassian
Views in the last 30 days - 0
Atlassian is seeking a Senior Engineering Manager to lead a team of Backend Software Engineers The role involves guiding technical decisions prioritiz...
View DetailsPeople Operations Advisor - BlackLine
Views in the last 30 days - 0
BlackLine is a leading provider of cloud software that automates and controls the entire financial close process The company is committed to modernizi...
View DetailsSenior Professional Services Consultant - Cloudflare
Views in the last 30 days - 0
The role of a Professional Services Consultant for Application Security and Performance at Cloudflare involves providing advisory and handson keyboard...
View DetailsSenior Product Analyst - FinCrime Platform - WISE
Views in the last 30 days - 0
Wise is seeking a Senior Product Analyst for its FinCrime Platform The role involves driving analytics efforts in the Financial Crime Platform product...
View DetailsSenior Data Analyst - Customer Experience - WISE
Views in the last 30 days - 0
Wise is a global technology company aiming to revolutionize international money transfers by offering minimal fees maximum ease and full speed They ar...
View DetailsLead Data Analyst - Mitigation - WISE
Views in the last 30 days - 0
Wise is a global technology company seeking an Operations Analyst with 4 years of experience in analytics particularly in operational team analytics T...
View Details