Customer Learning Lead, Cloud Learning Services

Google Toronto, Canada

Company

Google

Location

Toronto, Canada

Type

Full Time

Job Description

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 3 years of experience in training, sales, client management or in a professional services role interfacing with C-levels.
  • Experience in client management or in a professional services role.
  • Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.
Preferred qualifications:
  • 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
  • Experience writing and discussing agreement documents and proposal documents for professional services engagements.

Want more jobs like this?

Get jobs in Toronto, Canada delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

  • Experience with industry standard financial concepts and metrics.
  • Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
  • Ability to communicate in French and English fluently in order to support clients in Quebec.

  • About the job

    This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

    Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

    CLLs build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

    Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

    Responsibilities

    • Build and lead regional training strategy for campaigns, learners, business, and bookings.
    • Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
    • Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
    • Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
    • Provide updates to Field Sales team and Professional Services team.

    Apply Now

    Date Posted

    02/07/2025

    Views

    0

    Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
    Neutral
    Subjectivity Score: 0

    Similar Jobs

    Senior Data Scientist - Dropbox

    Views in the last 30 days - 0

    The text describes a unique opportunity for a Senior Data Scientist to join a new division at Dropbox focusing on AI and ML The role involves partneri...

    View Details

    Senior Manager - New Business Sales (Bilingual English/French) - Maple

    Views in the last 30 days - 0

    Maple a fastgrowing health tech company founded in 2015 is seeking a Senior Manager of New Business Sales to lead revenue growth within their New Busi...

    View Details

    Intermediate Software Engineer - Athennian

    Views in the last 30 days - 0

    Athennian a company managing over 370000 business entities worldwide is seeking an experienced Intermediate Software Engineer The role involves design...

    View Details

    Staff Content Designer - Benefits & HR Apps - Gusto, Inc.

    Views in the last 30 days - 0

    Gusto is seeking a seasoned Content Designer to support their Benefits and HR products The role involves partnering with product teams driving custome...

    View Details

    Data Analyst - Search (0 Experience Required) - Peroptyx

    Views in the last 30 days - 0

    Peroptyx is seeking Data Analysts to review the accuracy of machine learning data The role involves analyzing search news image and transit results fo...

    View Details

    Personal banker - TD Bank

    Views in the last 30 days - 0

    View Details