Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow Consumer Solution (DCS) has an exciting and challenging opportunity for a customer (account) Manager, focused on solutions to Korea Customers/Markets with technologies & products they need to achieve a number of high-performance attributes across 6 key market segments, and this role will focus on Home and Personal Care（HPC） market . Our vast technical resources deliver on current and future needs through application expertise and innovation aligned to 6 core competencies.

About You

We are looking for a Customer (Account) Manager with strong business acumen, strategic thinking, and communication skills. In this role you will have the responsibility to support the growth of the Consumer Solution for Home & Personal Care – especially Cosmetics field for as well as Home Care under different segments as- which generates new opportunities through revitalizing the asset and Dow’s technology to seek significant opportunities as deceptive market changes to enable growth and addressable market expansion.

You will coordinate across all functions, including sales, Marketing, TS&D, R&D, communication, and product management as well as with peers, key customers, distributors, and relevant teams in the other geographies. You will have high visibility to the leadership team in Consumer Solution Korea, providing analysis, insight and recommendations on how to advance the growth strategy.

Also, you will be responsible for the following tasks:

• Support and shape the growth strategy for the Consumer Solution Japan business

• Conduct market and industry analysis to shape overall competitive position and identify opportunities for growth

• Aggregate customer and market needs across the product portfolio and market segments to identify trends to enhance resource allocation and prioritization

• Analyze and define the best opportunity for addressable market expansion for the Consumer Solution Business

• Evaluate business model opportunities – especially digital – to accelerate growth and/or productivity

• Serve as a trusted advisor across the organization, providing guidance on how to build a competitive advantage despite market and customer uncertainties

• Author project proposals that will help the business test and learn how to capture additional value in Specialties

Your knowledge, skills and abilities include:

• High self-initiative and strong project management skills

• Analytical mindset that is comfortable to work on unstructured problems

• Customer and market orientation with strong bias towards value creation

• Collaborative team worker and builder across functions and geographies, effective influencer

• Strategic thinker, problem solver, result and action oriented

Required Qualifications:

• A minimum of a Bachelor’s degree

• A minimum of 8 years of relevant experience – Personal care or Home care field or related field.

• Up to 50% travel, mostly domestic

• Fluency in Korean, Advanced Level in verbal and written English

Your preferred qualifications include:

• A degree discipline in Chemical, business or Marketing

• MBA/economic background is a plus

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.