Customer Operations Manager

This role will oversee the Customer Operations Specialists, ensuring efficient processes and high-quality support across Pre-sales, Post-sales, and Sales Management functions. This role requires a blend of strategic thinking, team leadership, and deep understanding of the semiconductor industry to enhance customer satisfaction and achieve business objectives.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of Sales Operations Specialists, fostering a collaborative and high-performance culture.
• Operational Strategy: Develop and implement sales operations strategies that align with company goals and optimize the sales cycle from project qualification to closing.
• Process Improvement: Identify opportunities for process enhancements and efficiency gains, ensuring the team adheres to best practices and meets agreed-upon KPIs.
• Cross-Functional Collaboration: Work closely with Sales, Engineering, and Factory Operations teams to streamline communication and ensure alignment on customer needs and project timelines.
• Customer Engagement: Establish strong relationships with key customers and partners, facilitating regular communication to understand their needs and address any operational challenges.
• Performance Metrics: Monitor sales operations performance metrics, providing regular reports and insights to senior management to support decision-making.
• Training and Development: Provide ongoing training and support to the Customer Operations team, enhancing their skills and knowledge of the semiconductor industry and sales processes.
• Demand Management: Drive accurate forecasting to support customer development schedules.

Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or a related field; MBA preferred.
• 10-15 years of experience in sales operations or a related field, preferably within the semiconductor industry.
• Proven leadership skills with experience managing and developing high-performing teams.
• Strong understanding of the semiconductor sales landscape, including experience with Cloud Service Providers, and Server, Storage & Networking OEMs.
• Excellent communication and interpersonal skills, with a focus on building collaborative relationships.
• Ability to analyze data and translate insights into actionable strategies.
• Proficient in Salesforce or equivalent CRM tools, ERP systems, and advanced Excel skills.
• Strong problem-solving abilities and a customer-focused mindset.

If you are an experienced operations leader ready to drive excellence and make a significant impact in a dynamic and innovative environment, we invite you to apply. Join Astera Labs Inc. as we continue to lead the semiconductor industry.