Customer Relations Representative

Company Description

Summary:

Are you a detail-oriented person who wants to work in a stable company that values a casual work environment and work-life balance? Add to this, the fact that the company manufactures medical equipment which enhances people’s lives. If this sounds like the perfect environment, then you have described a position in our company. For more information about our company, see www.grahamfield.com

Job Description

Position Summary

Be part of the team that helps place and maintain our medical equipment/furniture in hospitals, nursing homes, ambulatory surgery centers, and in the homes of those in need of assistive devices. Assist customers and our internal team, via various telephonic and electronic means with orders, issues, and a variety of customer needs. Reconcile adverse situations while maintaining positive customer relations and following approved customer support policies and procedures. 

General Accountabilities in this Role

• • Process customer orders
• Communicate product information and performance of products sufficient to answer customer’s basic questions.
• Trouble shoot basic product issues for customers.
• Assist customers, including internal customers, with shipping issues.
• Communicate with internal stakeholders regarding various topics.
• Document all interactions in the appropriate software system.
• Handle any permanently assigned special projects.

Qualifications

Summary Job Requirements

• Associate degree or equivalent combination of education and experience preferred.
• Excellent interpersonal/communication/problem solving skills (both verbal and written).
• Bilingual in Spanish is a strong plus.
• Computer proficiency in Microsoft Office Word and ability to learn other software systems.
• Strong independent work ethic and ability to multitask.

Additional Information

The Rewards:

• Fantastic, casual working environment

• Combination on-site and remote work experience

• On premises gym
• Friendly

• Comprehensive benefit package

• 401(k) with company match
• Extremely competitive health insurance plan
• Vacation and Personal Days
• Company paid holidays

All qualified applicants will receive consideration for employment without regard to race, color, gender identity or expression, age, religion, height, weight, AIDS/HIV status, intellectual disability, mental disability, physical disability, including but not limited to blindness, unless it is shown that such disability prevents performance of the work involved, medical condition, handicap, national origin, ancestry, sexual orientation, marital status, domestic partnership status, parental status, military status, veteran or military discharge status, political beliefs, organizational affiliations, source of income or housing status or any other status protected by applicable law. GF Health Products, Inc. is a drug free workplace.

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