Customer Relationship Management (CRM) Internship

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The team of Customer Success Managers for Public Cloud has in its DNA three essential responsibilities for the cloud business to succeed: generate adoption reducing time to revenue, expand usage by proposing innovation to customers, and assure the client will renew service when time for renewal comes. For this intern position we are looking for candidates that can demonstrate real passion for client success, creativity to propose innovation and some level of technical skills enough to articulate technology. We want a candidate with strong written and oral communication skills which is essential to develop productive and assertive interactions with customers and teammates. The intern will be required to perform a list of activities including, but not limited to:

1. Keep account records up to date in the CSM CRM system

2. Help CSMs to maintain information up to date in the management system

3. Keep tracking on revenue related actions in the management system

4. Provide support to the team on pulling usage data from systems in a palatable format

5. When possible, work in small account performing boarding activities (under supervision)

Required Technical and Professional Expertise

• Aptitude to learn and quickly apply new acquaintance

• Capacity to grasp and communicate technical details

• Team collaboration

• Motivation to accomplish objectives in general

• Good verbal, written and interpersonal skills

• Empathy

• Office 365 toolkit, in particular Outlook, Excel, PowerPoint and World

Preferred Technical and Professional Expertise

• Technical understanding and hands-on experience with Public Cloud services

• Experience in Customer Success or Technical Sales

• Experience with enterprise software implementations

• Experience working with Red Hat OpenShift, VMWare, Kubernetes, Containers and other cloud related products

• Analytical mindset and problem-solving skills

. Good interpersonal relationship building skills