Customer Remediation & Redress Lead Business Execution Consultant

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant in the Wealth and Investment Management (WIM) Chief Administrative Office (CAO) and will be aligned to the Customer Remediation & Customer Redress Governance team. This team works with line of business (LOB) partners, the enterprise Center of Excellence (COE), Strategic Enterprise Risk Management (SERM), Enterprise Redress Office (ERO), and other key stakeholders to ensure WIM business units are complying with Customer Redress policy and procedures, as well as Customer Remediation policy and procedures.

In this role, you will:

• Independently lead work efforts with cross-functional teams in support of Customer Remediation activity
• Actively engage in all levels of customer remediation and customer redress (as needed) activities such as identifying where redress is occurring, distinguishing redress from other activities (e.g., accommodations, remediation), supporting data/reporting needs, and engaging with control executive partners on needed controls
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution in support of customer impact assessment and remediation processes
• Lead complex discussions capture comprehensive notes and follow-up on action items in support of customer remediation effort
• Research and respond timely to information and data requests, including high profile needs
• Monitor data and reporting for complete and timely updates, and identifying trends
• Identify opportunities to improve processes and procedures and develop necessary controls to ensure compliance with Customer Remediation and Redress policies
• Understand the difference between customer redress and customer remediation to ensure appropriate actions are taken to redress or remediate
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge of the financial services industry; Preferably WIM products, services, and regulatory environment
• Experience with Customer Remediation or Redress activities
• Excellent organizational and time management skills with the ability to process multiple tasks simultaneously
• Strong understanding of policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in place
• Ability to work independently and drive execution in the midst of change
• Ability to articulate complex concepts in a clear manner
• Experience consulting with internal clients and business
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Strong analytical skills with ability to draw conclusions and translate findings
• Strong SharePoint experience
• Excellent verbal, written, and interpersonal communication skills
• Familiarity with SHRP, IRMT and Veritas

Job Expectations:

• This position offers a hybrid work schedule in one of the listed job locations
• This position is not eligible for Visa sponsorship

Job Locations:

• Charlotte, NC
• West Des Moines, IA
• Minneapolis, MN
• Chandler, AZ
• St. Louis, MO

This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
15 Oct 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.