Customer Satisfaction Assistant, CLS

Job TitleCustomer Satisfaction Assistant, CLS

Job Description

We’re looking for a Post sales CS representative to join our CLS Mexico CS Team in Monterrey.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Post sales CS representative, you’ll be responsible for servicing our national distributors and internal customers on warranty related issues, as well as overall post sales satisfaction.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Provide CS support by phone and e-mail.

• XGs, samples and employee Order processing

• Process and manage Quality notifications and field escalations to solve more complex issues.

• Management and follow up with plants and DCs for production, importation and availability of our customers' orders.

• Overall Customer Satisfaction

• Commit requests processing and management.

Your qualifications

• Great communicative skills

• Passion for serving

• Problem solving oriented

• Critical thinking

• Fluent in English (written/verbal)

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

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