Customer Satisfaction Engineer

Position Title: Customer Satisfaction Engineer

Join our Innovative Team

Want to do more than just imagine the ways our world will move tomorrow? Join the technology company that's transforming the future of mobility today.

About Aptiv

Aptiv is a global technology company that develops safer, greener and more connected solutions enabling the future of mobility. Headquartered in Dublin, Aptiv has over 200,000 employees and operates 11 technical centers, as well as manufacturing sites and customer support centers in 48 countries. Visit www.aptiv.com.

Your Role

In your daily job you will:

Be responsible for overall customer satisfaction by working closely with customer, product line quality team and other related functions. Provide on-site supports to OEM customer Provide on-site quick analysis for any fail case in customer plant Coordinate sorting works in customer plant and customer's warehouse Coordinate bad parts replacement and return with customer and plant Keep daily communication with customer for any comments on products and process and feed it back to plant for continuous improvement Not only coordinate for overall customer satisfaction by working closely with customer, product line quality team and other related functions. Coordinate and communicate with customer for avoiding delivery risk with other related functions Coordinate to provide customer product /service solution with other related functions Listen customer voice and connecting with customer for any comments on products, process and service and feed it back to plant for continuous improvement and calming customer's noise down

Your Background

Key ingredients for succeeding in this role are your:

Be familiar with products characteristic Can do initial analysis and measurement for products Good communication skill Can do job flexible on time and location Be familiar with OEM structure and work procedure

Why join us?

You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs. You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Apply today, and together let's change tomorrow!

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.