Customer Satisfaction & QA Manager ASCO Queretaro

Schneider Electric has an opportunity for a Quality Manager in our Queretaro location.

Great people make Schneider Electric a great company.

Mission

• Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity (includes quality planning, allocation of resources and quality measurements).
• Advise management regarding quality matters.
• Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop (quality spiral) in order to result in economic effectiveness.

Main Activities

Manages the Customer Satisfaction & quality function within ths plant. Develops quality action plans, allocates resources.

• Manage the CS&Q in the Plant and is the owner of the SPS Cards 6A, 9A, 9C, 9D for the plant

• VOC : Voice Of the Customer

• Interact regularly with customers to better understand their expectations and concerns

• Represent the voice of customer and drive the customer centricity within the entity

• Influence the decision process of their entity to always take into account the voice of the customers (SPS, etc.)

• Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plan

Quality Excellence

• Run CS&Q related processes (Issue to Prevention)

• Run the Product Return Management (Analysis and Expertise Center if any)

• Drive Quality Excellence in Supply Chain (from Suppliers to Customers)

• Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement

• Consolidate all Non Quality Costs and drive improvement actions

• Alert the management on issues

• Contribute to the Tailored Supply Chain implementation

Quality System

Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity

Advocate to drive and implement the Global directives and policies

Manage the Quality Management System of the entity

Management & networking

Network continuously with CS&Q teams to ensure their entity's needs are understood and considered

Identify & capitalize on best practices in quality

Ensure the right level of competency for the CS&Q teams

Be responsible for people management including : goal setting, performance management, competency development, recognition, engagement, well being.

Manage/fulfil other tasks as defined by a manager Confidential Property of Schneider Electric

Qualifications

This job might be for you if:

• Minimum 5 years experience
• Experience with Lean Manufacturing & Core tools
• Strong Data Analytical skills, Technical / problem-solving skills.
• Solid knowledge in safety & quality
• Advanced English
• Wiring Workmanship Standard Knowledge

Schedule: Full-time
Req: 0099SS