Customer Service Coord

About the role

In this role, you'll provide customer service and comprehensive administrative services to the client and the contract. In order to be successful in the role, it is essential that the Contract Support professional understand the contract scope, internal and client procedures, processes and systems; and must operate those to the required standards. This position is working Tuesday- Saturday 2:00pm - 10:30pm

What you'll do

• Administrate the ID & Access Control Centers systems nationally working requests, answering calls, creating tickets, and processing the requests following the strict guidelines established for Access Control Centers.
• Troubleshoot access issues using approved methods and determine if an issue and provide prompt resolution.
• Assist Technicians over the phone while at the site working on building issues.
• Build, edit, disable, or delete access records following processes and procedures

What you'll need

• High school diploma or GED required. Minimum two years of related experience.
• Ability to understand and carry out general instructions and problem solve in standard situations.
• Intermediate knowledge of Microsoft Office products. Ability to type 45-50 WPM.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.