Customer Service Representative
Company
Expeditors
Location
Reno, NV
Type
Full Time
Job Description
Company Description
āWeāre not in the shipping business; weāre in the information businessā -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description
Scope of Position:Ā
Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.Ā
Key Responsibilities:
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPIās are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverageĀ
- Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations:
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***
*May need to support weekend coverage from 8:00am to 5:00pm*
Qualifications
- Have knowledge and/or prior experience of industry specific qualifications
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsĀ
- Pro-active, strong organizational skillsĀ
- Good computer skills (Excel, Word, PowerPoint)Ā
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Expected compensation $18.00 to $22.00
- Employee Stock Purchase Plan
- 401k Plan
- Training and Professional Development Program
All your information will be kept confidential according to EEO guidelines.
Date Posted
09/19/2024
Views
1
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