Customer Service Representative II

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

What makes this opportunity remarkable?

Join Thermo Fisher Scientific Inc., a world-class leader in scientific advancements, as a Customer Service Representative II in the United Kingdom. You will play a pivotal role in our ambitious mission to provide flawless tender administration for the UK and Ireland. This position offers an outstanding opportunity to work within a dynamic team, allowing you to successfully implement your proven organizational skills and compete in a fast-paced environment.

Responsibilities

This Customer Care Representative role focuses mainly on Tender administration, leading the tender process from start to finish, ensuring that tenders are submitted on time and meets all requirements. They are responsible for a variety of tasks, including

• Tender Preparation: Prepare, review, and submit tender documents with strict adherence to deadlines.
• Tender Alignment: Ensure all tenders align with company policies and tender requirements.
• Tender Tracking: Track tender progress and outcomes, maintaining up-to-date tendering portals.
• Tender Coordination: Coordinate the collection of tender documents, organize meetings and events.
• Tender Documentation: Maintain electronic records, update spreadsheets, and handle a filing system.
• Tender Communication: Coordinate communication across the bid team and provide general administrative support.
• Tender Quality Control: Support the formatting and quality control of the bid and tender submissions.
• Tender SPOC/Coordinator: The SPOC (Single Point of Contact)/coordinator is the central contact that serves in most cases as the first contact. This is to ensures a structured and efficient flow of information internally and externally and therefore plays a critical role in service optimisation and performance improvements.

Requirements

• Highly diligent and meticulous with the ability to work under pressure to meet deadlines.
• Proficient in Microsoft Outlook, Excel, and Word.
• Outstanding communication and coordination skills.
• Ability to manage multiple tasks and prioritize effectively.
• Demonstrated experience in tender administration or a similar role.

Join us

Be part of a team that is determined to make a meaningful impact. At Thermo Fisher Scientific, your contributions will help us continue to drive technological innovation and support critical scientific endeavors. We value collaboration, inclusion, and diverse perspectives that foster a positive and innovative work environment. Apply today to start your story with us!