Customer Service Representative

This is role is interfacing in person and on the phone with customers who are fixing their computers and devices. Looking for a responsible, organized, positive, upbeat multi-tasker who is driven to ensure all customers are happy while pushing the sales flow. Knowledge of computer repair and service is beneficial, but fixing computers is not required in this role. Shift: Flexible schedule in the week (3-4 days) + Sat shift Sales experience and/or tech knowledge experience is a plus. Here are the job's tasks: -Check in customers for computer repairs- Listen to customers' computer issues, assign to tech, liaise with techs and customers to speak to customers to sell repairs. -Field phone calls- Draw customers to our repair shop, support new issues, continuing repairs, follow-ups, and complaints, and coordinate onsite service dispatch for business/residential computer visit requests. -Email monitoring / replies- Reply and follow up to new and current computer repairs as well as business/residential computer visit requests. -Ticket queue supervision- Stay on top of repair tickets, ensuring we are proactively repairing devices, checking part status, and perform quality check before customer delivery -Maintain inventory- Keep updating inventory of computer parts -Vendor relations- You'll be reaching out to available vendors to attain high quality parts as quickly as possible. -Marketing / Social Media / Sales- Providing lead generation activities is a plus to staying proactive -Commission driven- Get rewarded for sales by receiving commissions Please send along your resume to us to be considered for this role. Thank you! Job Type: Part-time Pay: $20.00 - $30.00 per hour Benefits: • Flexible schedule Shift: • Day shift Ability to Commute: • New York, NY 10016 (Preferred) Ability to Relocate: • New York, NY 10016: Relocate before starting work (Preferred) Work Location: In person