Customer Solutions Specialist

Description

Customer Solutions Specialist - Remote

See What We're All About

Encompass is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.

We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.

We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• The Encompass Family - check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code

• All the traditional benefits like health insurance, life, short- and long-term disability - we care about your wellbeing!
• 401k/401k match, and paid time away - we'd love you to stay with us forever!
• Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
• Remote work schedule (Monday- Friday 9:30 am - 6:00 pm)

The Job at a Glance

As a Customer Solutions Specialist, you will deliver the best possible experience for our customers. Serving as the friendly voice and trusted resource of Encompass, you will be in constant communication with customers, and supporting them throughout the entire ordering process. If you thrive at building strong relationships with customers by displaying high energy, have great attention to detail, and have a passion to go above and beyond - We want to meet you!

A Typical Day

• Proactively respond to product/service inquiries via telephone, email or fax.
• Accurately place and process orders per Customer Service Representative guidelines.

• Recognize and act on the opportunity to up sell additional products and services to customers.
• Follow-up on outbound calls, assigned cases and quotes in a timely manner.
• Follow up on all open quotes and unresolved customer inquiries.
• Properly and accurately documenting all calls.

To Land This Opportunity

• You have great communication skills & you're proficient in English (verbal and written).

• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
• You build strong customer relationships and develop loyal customers by understanding customer needs
• You thrive working independently and efficiently in meeting all deadlines.
• You exemplify all company policies and procedures.
• You know MS Office (Word and Excel); you may not be a master but you're on your way.

• You have a High School Diploma and/or combination of customer service experience. As well as a typing speed that averages 40 wpm.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.