Customer Success Advisor

Job Requisition ID #

25WD84956

Position Overview

The Customer Success Advisor (CSA) plays a pivotal role in driving customer adoption of Autodesk solutions and ensuring a strong return on investment (ROI). The CSA works to achieve long-term success by executing various strategies that accelerate customer business goals and maximize adoption.

Responsibilities

• Onboard and drive adoption of Autodesk solutions through proactive and reactive customer engagement
• Drive customer satisfaction, retention, and expansion
• Suggest and implement process improvements that enhance renewals and customer satisfaction
• Act as the voice of the customer, advocating for their needs and feedback internally
• Identify and document customer success stories, case studies, and testimonials
• Support the closure of renewals together with reseller partners within an assigned territory
• Collaborate with cross-functional teams to resolve customer activation, onboarding, and usage issues and drive success motions

Minimum Qualifications

• Post-graduate degree with 5+ years of experience in Customer Success
• Proven experience in customer relationship management
• Ability to collaborate with internal account teams and Autodesk partners to execute strategic outcomes
• Strong communication and interpersonal skills to maintain close relationships with management sponsors in engaged accounts
• Ability to work with Autodesk resellers and internal teams to deliver desired customer value
• Strong analytical skills for measuring customer loyalty and driving process improvements
• Experience in creating account plans and supporting sales teams to pursue expansion opportunities
• Proven ability to identify and document customer success stories, case studies, and testimonials
• Experience supporting renewal closures and driving long-term customer value through strategic engagement

Preferred Qualifications

• Proven track record in customer relationship management
• Experience collaborating with internal account teams and Autodesk partners for strategic outcomes
• Ability to contribute to quarterly and annual planning meetings with account teams
• Experience identifying risks and effectively communicating them to Renewal Executives and Partners

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).