Customer Success Manager

We’re searching for a top-notch Customer Success Manager. In this role, you’ll create long-term, trusting relationships with our customers and manage incoming requests from users. You’ll be assigned a portfolio of customers and help them make the most of the Snappy platform. 

You will: 

• Operate as the point of contact for any and all matters specific to your clients
• Build and maintain authentic relationships with customers
• Oversee customer account management
• Tackle some operations responsibilities such as handling orders and creating demos
• Execute gifting programs for our clients, often with a quick timeline
• Resolve customer issues. It’s our job to understand the issue and come up with the best resolution for our clients as well as our business
• Look to optimize and enhance existing processes within our company, as well as for our clients

You have:

• 2+ years of experience delivering client-focused solutions for customer needs
• Experience as an Customer Success Manager, Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

You are:

• Passionate about providing an exceptional customer experience
• Detail-oriented and well organized 
• A strong team player who thrives in a fast paced startup environment

Snappy is an award-winning all-in-one enterprise gifting platform. We’re reinventing the way companies express appreciation to their employees by offering a fun and interactive digital experience that lets employees choose a gift they actually love. We specialize in building recognition programs for all sorts of businesses - Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more. Plus, we’re growing everyday - 400% YOY, if you want to get technical! We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.

Of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees including but not limited to: Free healthcare including vision and dental and a generous 401k match, unlimited PTO (with the exception of our Holiday Season, Q4!) and paid family leave, Snappy Summer Fridays (which we actually enjoy year around!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!