Customer Success Manager

Job Requisition ID #

24WD83586

Position Overview

The Autodesk Customer Success Manager (CSM) helps Autodesk's customers with Enterprise Business Agreements (EBAs) achieve long-term success by executing a range of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM oversees post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM leverages industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly and gain a competitive advantage in the marketplace.

This position reports to a CSM Manager.

Responsibilities

• Accelerate adoption of new solutions by prioritizing projects and support activities that deliver the best ROI within the shortest timeframe
• Establish measurable criteria for success and assist in building organizational alignment
• Develop and maintain a strategic roadmap for a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Accountable for post-sale account management and driving account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
• Build and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXOs)
• Collaborate with internal experts to translate customer business and technical challenges into business solutions based on Autodesk products and services, augmented with third-party technology as required
• Establish yourself as a trusted advisor and industry thought leader by identifying, creating, and promoting compelling insights in your area of expertise
• Work closely with consulting and support services teams from proposal through delivery, ensuring delivery and adoption risks are managed
• Create and coordinate account documentation, including reports, proposals, business assessments, and recommendations
• Accountable for overall customer satisfaction

Minimum Qualifications

• Bachelor's degree or equivalent work experience and education
• 3+ years of experience in sales, service delivery, or customer success management
• A strong sense of ownership with a bias for action and willingness to "roll up your sleeves
• An enthusiastic and dedicated approach to understanding customer needs and ensuring they realize the full value of Autodesk products and services
• Proven ability to develop deep customer relationships and manage accounts to drive continued revenue generation and high levels of customer satisfaction
• Excellent communication and presentation skills

Preferred Qualifications

• Experience deploying technology or services with large enterprise or global customers, with a passion for continuous learning and growth
• Enthusiastic and creative, with the ability to inspire, influence, and encourage both customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen, including an analytical and process-focused mindset
• Familiarity with Software-as-a-Service (SaaS) customer management
• Technical educational background or equivalent experience

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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