Customer Success Manager

Jooble is a Ukrainian product IT company that ranks in the top 10 most visited websites in the world in the Jobs and Employment segment. The company's main product is a job search website, which is used by around 90 million users in 67 countries worldwide each month, both employers and job seekers. In addition, Jooble is developing an ecosystem of related products and investing in startups based on employment through Jooble Venture Lab.

‘We believe that work is one of the main components of human life. Every year, our service is used by about 1 billion people, so your work in Jooble will affect the lives of hundreds of millions of people and help them make an important choice in life” - Roman Prokofiev, Сo-founder.

Jooble is a remote-first company with 355 professionals who live in 24 countries and speak 25 languages. We believe that talented people can create cool projects no matter where they are!

We are looking for a Customer Success Manager to build our product — Jooble Job Aggregator:

• http://jooble.org is the main product. We gather vacancies from 140,000 sources, including corporate websites, social networks, classifieds, and other resources. This product is available in 67 countries.
• Our user is a job seeker whom we help find a relevant job opportunity.
• Our client is the marketing manager from a job board whom we give an opportunity to attract job seekers.
• Our partners` websites help us increase traffic volume by posting our vacancies/widgets. Users visit our website, while partners receive rewards.

• Development of long-term and mutually beneficial relationships with customers that leads to increasing budgets and revenue.
• Assistance in developing the client's project — analysis, creation of the development strategy, and selection of the most effective tools.
• Helping every client to get the best results while working with the platform, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research.
• Consulting clients on the use of our services.
• Generating ideas and finding solutions individually for every client which will bring the best results.

• Experience in building effective communication and negotiating with clients/partners/users from 1 year.
• Level of German and English language proficiency not lower than Upper Intermediate.
• Independence, well-developed communication skills.
• Listening skills, presentation and counselling skills.
• Empathy and enjoyment of helping people.
• Basic understanding of PPC advertising products.
• Experience in making decisions based on numbers.
• Proactivity and hands-on mentality to help develop product and internal processes.

Work from anywhere

All employees can work in the office or remotely. Also, we have hubs and offices. Everyone who is abroad can visit our space in Warsaw. You can visit offices in Kyiv, Lutsk, and Uzhhorod for those in Ukraine. The company provides all the necessary work equipment, whether you work in the office or remotely.

Flexible working hours

The 8-hour working day and you choose when to start. What matters to us is the result, not the number of hours spent at the workplace.

Education

We cover 50% of training costs: professional courses, webinars, and language courses. If this professional training helps to improve work results, the company will cover 100%. Also, we offer corporate English language lessons and speaking clubs. Every month, we provide regular webinars from leading experts on different topics.

Healthcare

We provide health insurance for everyone who has worked for more than 3 months. For colleagues who are abroad, financial support is provided in case of medical expenses.

Mental Health

We are cooperating with the well-being service. It provides employees with psychological consultations or a 50% discount on different psychologists' services.

Vacation and Sick Leave

20 days of annual leave, 10 days of additional paid leave (you can take additional days only after you have fully used up your annual leave), paid sick days, + the possibility to take 4 additional sick days without a medical certificate.

Our culture

There is always a fantastic team behind a successful project. We'd really like our people to feel that Jooble's workplace promotes freedom, respect, support, and honesty. We always give feedback to each other, and we believe it helps us develop personally and our products in general.

Ukraine is the capital of great people!

From the first day of the war, Jooble actively supports and organises fundraisings. Our colleagues protect our country and volunteer what is, for sure, important efforts for Ukraine today.

If, in the job description, you see yourself and really want to become a member of our team, please send us your CV, and our recruiter will reach you.

Watch an interesting video about the work in Jooble: