Customer Success Manager, California

About This Job

Our Mid-Market customer success management team is growing and we are looking to add a California-based Customer Success Manager. Dutchie Mid-Market CSMs are responsible for developing and nurturing our top clients and fostering strong relationships to help our dispensary partners succeed. We are looking for a proactive, relationship-focused individual who loves to get hands-on with clients in the field.  Customer-obsession is a must for this role as you’ll be representing the Dutchie values in every interaction.

What You'll Do...

• Meet with customers - virtually and in person when available 
• Work cross-functionally with other customer facing and product teams
• Strategically focus on delivering and communicating positive ROI to our clients on a frequent and consistent basis; throughout the customer lifecycle
• Deliver concise communication between all internal and external parties. Setting accurate expectations with customers. 
• Use available tooling to analyze all available product data to identify trends and/or patterns which lead to specific insights about client performance and product feature adoption
• Execute independently and ahead of deadline on all things department driven initiatives, KPIs and Operating Principles tethered to CS as well as the overall org
• Effectively partner and communicate with cross functional teams when applicable 
• Gather and present data to clients and large groups in a Business Review format and/or quarterly conversations

What You Bring...

• California Cannabis Experience
• 3+ years of customer-facing work navigating complex problems
• SaaS experience is required
• Embody and represent our Dutchie Values
• Understanding of the nuances of the cannabis industry and challenges our dispensary partners may face
• Experience working within the operations of the cannabis industry

It's a bonus if you...

• Start up experience

You’ll Get…

We are targeting a starting salary of $90,000 based on the intended level for this role. There may be flexibility on individual compensation packages based candidate skillet, experience, qualifications and other position-related factors.

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

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