Customer Success Manager (d/f/m)

Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing!

About us

In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with today’s needs and expectations. We finally put this to an end. Now and forever. Our API-first ticketing platform breaks limitations and unlocks huge potential: letting leading organizers manage, market, and analyze ticket sales effortlessly with our powerful unified solution.

Leading tech VCs, exceptional entrepreneurs, and industry experts such as the owners of the San Francisco 49ers invested more than $65 million in vivenu to back our extraordinary growth.

We are not an ordinary company and we are not looking for people who want just another job. Our team consists of truly driven individuals, working together to achieve the unimaginable.

Ready for personal growth? Join us to be part of Germany’s next big B2B SaaS company!

As a Customer Success Manager, you will be...

• an advocate of our product, knowing all the functionalities and how-tos
• empowering customers to realize their ticketing ideas in self-service over time
• building outstanding partnerships with customers to effectively support them through phone, live chat, and email communication
• creating and continually earning our customer's trust by providing actionable, spot-on advice that helps them get to their desired outcome on the platform reliably and swiftly
• reflecting the needs of customers back into our product organization, communicating trending customer feedback and ideas to power customer-led product and feature development
• co-organizing and supporting workshops for ticket sellers and prospective customers to help them understand and master the features and benefits of the vivenu platform
• building out our US CX team, onboarding new colleagues, and educating colleagues on the product and its features
• working from our office in Tampa

We are looking for candidates that...

• have a bachelor's or equivalent degree
• have 0-1+ years of industry experience
• are willing to go above and beyond for our customers and foster strong relationships
• have a customer-first mentality and strong drive to always stay current on the platform’s functionalities
• have excellent communication and problem-solving skills, as well as strong logical thinking
• have an affinity to digital-/API-first solutions
• have gathered prior experience in SaaS customer success management (not required, but strongly preferred)
• are fluent in English on the level of a native speaker

We are offering...

• true impact. At vivenu, we are enabling organizations worldwide to manage their event ticketing in a more efficient, independent and liberated way. Your work will impact this mission tremendously and you will see the results of your work in no time
• no internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will inspire you with their thirst for excellence
• real empowerment and a steep learning curve. We believe in empowering vivenuans by giving them full ownership and responsibility for their work
• a culture of rewarding over-performance. We foster a culture of rewarding over-performance, promoting quickly, and supporting ambitious career paths
• compelling benefits. We offer Paid Time Off (Vacation, Sick & Public Holidays), a Retirement Plan, a Health Care Plan, as well as Training & Development

At vivenu, diversity fuels our rocket ship, and our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. We encourage everyone to apply and consider every application fairly.

Have a look at our mission statement and corporate values here.