Customer Success Manager, Velocity

Tomorrow.io's Customer Success Team is empowering countries, businesses and individuals to manage and prepare for weather-related challenges.

We’re looking for a Customer Success Manager to join our Boston team. Our CSMs fill a dynamic and essential client-facing role, interacting collaboratively with the sales, marketing, product, and enablement teams. Dedicated to our client’s success and satisfaction, the CSM serves as the main point of contact. The role requires highly-effective time management and people skills, coupled with robust multi-tasking capabilities. The CSM is a valuable member of the Customer Success Team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

What you'll do:

• Act as an advisor for a series of weather related products and collaborate with the Account Management team to secure revenue for current customers at scale
• Identify risk in adoption for a series of assigned accounts and own the mitigation strategy to eliminate quarterly churn
• Present quarterly, or bi-annually, Business Reviews to continually evolve partnership goals and build ROI with the customer’s executive team
• Provide best practices for a customer to utilize weather intelligence through success planning and product training
• Collect product feedback and resolve negative Net Promoter Scores
• Coordinate across different departments during major product updates and releases
• Support the advocacy program at Tomorrow.io and help with the creation of customer testimonials / marketing content

What you need:

• 2+ years experience in a Customer Success role
• Experience in the saas/technology industry, preferably in a B2B global enterprise software environment
• Excellent communication skills, written and spoken 
• Fast learner, with great attention to detail, who can understand and articulate technology at any level
• Rich interpersonal skills to work with varies internal team, including external face-to-face onsite meetings

If you have reached this point and you are super excited to work for a world changing organization, but not sure you check all the boxes - we still want to speak with you! Your passion is priceless.

Tomorrow.io is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tomorrow.io participates in the E-Verify program in all US states, as required by law.

Anticipated salary range is $85K-$105K, subject to local market and a candidate’s skills and experience. Health, leave and other benefits included. 

Tomorrow.io is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

About Tomorrow.io:

Tomorrow.io is helping Countries, Businesses and Individuals better manage their Climate Security Challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.

Space: In case you have not heard, we are also going to space with our Operation Tomorrow Space initiative. We are building the first-of-its-kind proprietary satellites equipped with radar, and launching them into space to improve weather forecasting technology for everyone on Earth. 

How we roll: We believe that magic happens when people work together. We believe in transparency and directness, putting work before ego, and empathy. Here, your success is achieved by your impact and deliveries and not by the hours you put in. We have flexible hours and unlimited vacation days policy.We grow fast and move faster but we always see people first. Each person has their own career growth path for we believe that the only way for the company to grow is if you grow.