Customer Success Mentor with Psychology Education/Experience

ABOUT US: Marriage Mastery is a rapidly growing company with a mission to transform the lives of men navigating challenging romantic relationships with their wives or girlfriends. Our team of highly skilled professionals is deeply passionate about providing expert coaching and unwavering support to our clients.

We're hiring a dedicated and empathetic Customer Success Mentor to support clients throughout their journey. This full-time 40-hour per week position offers great opportunities for growth flexible work hours and the ability to work remotely within a close-knit team that values learning and personal development.

As a Customer Success Mentor you'll:
- Welcome clients provide necessary information and answer questions.
- Guide clients throughout the program offering support and maintaining motivation.
- Engage in the private Facebook group respond to posts and share client achievements.
- Address client concerns such as cancellations and refunds professionally and promptly.
- Identify opportunities to upgrade clients to higher tiers of the program.
- Serve as a supportive "friend" encouraging clients to take action and achieve results.

REQUIRED SKILLS:
- Psychology background or coaching certificate preferred but not mandatory.
- Excellent written and spoken English.
- Natural ability to give advice based on the program and intuition.
- High empathy and genuine love for helping people.
- Reliability and attention to detail.
- Ability to analyze the root of clients' issues.
- Live chat customer success or remote work experience preferred (not required).
- Ability to work in US hours.

BENEFITS:
- Starting salary of $9 USD per hour with quick potential for increase!
- Potential of growing into a more advanced "Junior Coach" role that includes taking on calls for $25 USD per hour.
- Fully Remote working environment.
- Flexible Hours.
- Work with a close knit team that will help & support you every step of the way!

To apply please complete the following steps:
1. Record a 2-minute video introducing yourself discussing your experience and explaining why you're the perfect fit for this role. Upload your video to Google Drive (or similar platform) making sure to enable open access & send the link with your application.

NOTE: THE VIDEO IS MANDATORY & SUBMISSIONS WITHOUT THE VIDEO INCLUDED WILL BE INSTANTLY REJECTED.

2. Write a motivational letter addressing the following questions:
a. How would you encourage a client to revise a poorly drafted letter to his wife?
b. How would you help a self-centered client understand his wife's behavior?
c. How would you assist a client in navigating a lack of physical intimacy with his wife?
d. How would you address a situation where the client tells you his wife is having an affair?

3. Attach your CV to your application.

NOTE: If the platform doesn’t allow you to attach your video answers & CV PLEASE send them to [email protected] with the email titled “NOMAD “your first name” JOB APPLICATION”

ADDITIONAL REFERRAL INCENTIVE!

Help us grow our team by referring outstanding candidates for the role of a Coach! If your referral leads to a successful hire you'll receive a $1000 award as our thanks!

We look forward to reviewing your submissions and potentially welcoming you to our growing family. Good luck!