Customer Support
Company
Triple Whale
Location
Remote
Type
Full Time
Job Description
By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice
Job Candidate Privacy Notice
Information regarding scams falsely representing employment opportunities at Triple Whale
What Do We Do?
Triple Whale is a leader in business intelligence for e-commerce. With thousands of customers in dozens of countries, our software tracks more than $40 billion of online commerce annually. Our culture, built on innovation, creativity, and speed, fosters an environment where great ideas can flourish. Headquartered in Columbus, Ohio, with additional offices in Israel, we are expanding our team to pursue an ambitious vision. Join us and be part of something big!
Our team is passionate about delivering the best experience for our customers, and we’re looking for individuals who share that same passion.
Job Summary:
As a Customer Support Specialist at Triple Whale, you will be the first point of contact for our customers, providing them with the assistance they need to maximize their use of our platform. You will help solve problems, answer questions, and ensure that customers have a positive experience with our product. Your role is critical in maintaining customer satisfaction and helping our clients succeed.
Key Responsibilities:
* Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution
* Troubleshoot technical platform issues
* Advise our customers on best-practices with the Triple Whale platform and its use cases
* Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
* Act as first line of defense for triaging & debugging platform health issues
* Exceed customer expectations on response quality, timeliness of responses and overall customer experience
* Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry
Qualifications:
* 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment.
* Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred.
* Strong technical understanding
* Strong verbal and written communication skills with the ability to explain complex concepts in a simple way.
* Ability to troubleshoot basic technical issues and think creatively to find solutions.
* A customer-first mentality, with a genuine desire to help others and ensure their satisfaction.
* Comfortable using various software tools, and able to quickly learn new technologies and systems.
* Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with Hubspot, a huge plus.
Our Values
We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.
Perks
Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do
Compensation: Competitive salary, benefits, and equity
Family Focus: Parental leave and flexibility for families
Time Off: Generous PTO. We want you to relax when you need to relax!
Healthcare: Excellent medical, dental, and vision coverage
401K: 3% matching
In the News
Triple Whale raises $25M for its smart Shopify data platform
Columbus e-commerce startup Triple Whale aims to triple in size
Businessinsider: Shopify merchants have doubled ad spend on TikTok to reel in customers, as privacy changes make Facebook a ‘complete nightmare’ for customer acquisition.
Triple Whale Raises $27.7M to Develop Default Ecommerce Operating System for Shopify Brands
By submitting, I acknowledge Triple Whale's Job Candidate Privacy Notice
Job Candidate Privacy Notice
Date Posted
10/08/2024
Views
0
Similar Jobs
Account Manager, Care Partnerships - Headway
Views in the last 30 days - 0
Headway a mental health care company founded in 2019 aims to revolutionize mental healthcare by building a national network of providers accepting ins...
View DetailsDirector, Product, Customer, and Lifecycle Marketing - Garner Health
Views in the last 30 days - 0
Garner Health is seeking an experienced Product Marketing Leader to join their team The ideal candidate will lead the product marketing efforts focusi...
View DetailsLinux Support Engineer - Voltage Park
Views in the last 30 days - 0
Voltage Park is seeking a Linux Support Engineer for a fulltime remote position The ideal candidate will have command line level Linux sys administrat...
View DetailsData Analyst - Agero
Views in the last 30 days - 0
Agero a leading B2B whitelabel provider of digital driver assistance services is revolutionizing the vehicle ownership experience through datadriven t...
View DetailsDirector, Product (Remote) - Dscout
Views in the last 30 days - 0
Dscout is a leading company in experience research technology offering a platform for major companies to gain insights into user needs and behaviors T...
View DetailsTechnical Architect - CDW
Views in the last 30 days - 0
CDW offers a rewarding career opportunity for a Technical Architect with expertise in ServiceNow The role involves delighting customers by collaborati...
View Details