Customer Support Specialist

Clipboard Health • Anywhere in the World

Company

Clipboard Health

Location

Anywhere in the World

Type

Full Time

Job Description

About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities) . You’ll be responsible for owning and resolving issues raised by these clients ensuring that they receive prompt tailored solutions that meet their specific needs.

Key Responsibilities:
  • Manage and resolve escalated queries from business customers via phone chat and email.
  • Collaborate with internal teams (e.g. legal billing operations etc.) to solve complex customer issues and ensure timely resolution.
  • Ensure all customer interactions are tracked and issues are resolved within established service-level agreements (SLAs).
  • Provide professional empathetic service to enterprise clients particularly during high-stakes situations.

Skills and Experience:
  • 3-4+ years of experience providing specialized customer support B2B preferred ideally within a SaaS or enterprise software environment.
  • Proven experience managing escalations and maintaining strong relationships with business customers.
  • Experience working towards High CSAT (>90%) and QA scores in B2B environments.
  • Ability to handle an average of 30+ calls and 15+ emails daily with a focus on resolution and customer satisfaction.
  • Familiarity with SLA management and complex customer issue resolution.

Why Work at CBH?
  • Join a fast-paced innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
  • Work remotely with a diverse team from around the world.
  • Access opportunities for personal and professional growth with support to develop new skills and explore different areas of the business.

System Requirements:
  • A reliable laptop/desktop (no Chromebooks or Linux OS).
  • Minimum 20 Mbps wired internet connection.
  • Wired headset.
  • Quiet distraction-free working environment.
  • Stable power and internet connectivity.

If you're excited to provide excellent customer service and thrive in a fast-paced environment we encourage you to apply today!
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Date Posted

10/05/2024

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